WFO Technical Support Engineer (Verint / NICE / Calabrio)

7 - 14 years

7 - 14 Lacs

Posted:2 weeks ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables

  • Provide expert troubleshooting and resolution for complex VOIP issues in enterprise-level environments
  • Mentor and train CSC engineers on advanced troubleshooting and root cause analysis
  • Develop and maintain knowledgebase articles, training sessions, and best practice guidelines
  • Lead and manage customer satisfaction levels and maintain positive relationships

Role Responsibilities

  • Assist with the installation of upgrades, patches, and recovery from backups
  • Analyze network-level voice issues and provide packet capture analysis
  • Advise on escalations to manufacturers and ensure resolution
  • Collaborate to develop and perform internal HowTo training for engineers

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