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WFO Technical Support Engineer (Verint / NICE / Calabrio) C1

7.0 - 14.0 years

7 - 14 Lacs

hyderabad, telangana, india

On-site

Key Deliverables Provide expert troubleshooting and resolution for complex VOIP issues in enterprise-level environments Mentor and train CSC engineers on advanced troubleshooting and root cause analysis Develop and maintain knowledgebase articles, training sessions, and best practice guidelines Lead and manage customer satisfaction levels and maintain positive relationships Role Responsibilities Assist with the installation of upgrades, patches, and recovery from backups Analyze network-level voice issues and provide packet capture analysis Advise on escalations to manufacturers and ensure resolution Collaborate to develop and perform internal HowTo training for engineers

Posted 2 months ago

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