WFM Planning Manager

Teleperformance (TP)

8 - 13 years

15 - 18 Lacs

noida gurugram

Posted:5 days ago| Platform:

Apply

Skills Required

capacity planning planner forecasting wfm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Overall responsibility and leadership for the WFM Cycle in the account
Responsibility of the good level of partnership with the WFM side of the client
Lead, monitor and support the Global WFM team members
Implement and facilitate WFM blueprint processes (Forecast, Capacity Planning, Scheduling, Real Time Management, reporting and gap analysis) in the account
Improve and reconcile the WFM processes in the account
Ensure the overall compliance to the TP FM processes
Train and support the WFM teams
Manage improvement, innovation process, best practice sharing
Continuous KPI Monitoring
Point of Escalation
Participate or lead Global WFM projects
Overall responsible for the invoice process in the account

Technical Skills:

Previous experience as a Global WFM Manager or regional WFM Manager
Strong skills in WFM including Capacity Planning
Excel expert
Strong analytical skills and understanding of mathematics
Economical efficiency driven
Solutions and result oriented, with customer centric approach (internal and external)
Attention to detail and accuracy are critical
Proficiency in English language (C1-C2)
Knowledge of scheduling tools (TSQ, Aspect, Verint, IEX) .

Interested candidates can share resume on richa.singh9@teleperformance.com.

More Jobs at Teleperformance (TP)

Medical Coding Executive

Navi Mumbai, Thane

1 - 2 yrs

INR 2 - 2 Lacs

International Process Customer Support @Gurgaon

Gurgaon

Experience: Not specified

INR 3 - 4 Lacs

Customer Support Representative

Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Workforce Management Analyst

Hyderabad

2 - 6 yrs

INR 0 - 0 Lacs

Director - Network Operations For HYD. (Immediate joiner pref.)

Hyderabad

10 - 20 yrs

INR 32 - 45 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.