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1.0 - 3.0 years
4 - 7 Lacs
hyderabad
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin.Experience: 1-3 Years.
Posted Date not available
5.0 - 7.0 years
4 - 8 Lacs
bengaluru
Work from Office
Educational Requirements MSc,MTech,Bachelor of Engineering,BCom,BSc,BTech Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Technologies - 1. Middleware Admin - Weblogic2. Siebel Adminstration Preferred Skills: Technology-Siebel-Siebel CRM-Siebel Admin Technology-Middleware Administration-WebLogic application server Admin-Weblogic
Posted Date not available
1.0 - 3.0 years
4 - 7 Lacs
mumbai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin.Experience: 1-3 Years.
Posted Date not available
4.0 - 9.0 years
4 - 9 Lacs
bengaluru
Work from Office
Your Role Install and configure IBM WebSphere Application Server (WAS) across various environments (Dev, QA, Prod). Deploy enterprise applications (EAR, WAR, JAR files) using WebSphere Admin Console or scripting tools like wsadmin. Handle incident and problem management processes, including Root Cause Analysis (RCA) and Knowledge Management. Ensure adherence to SLAs and standard operating procedures to deliver high-quality support services. Collaborate with cross-functional teams to resolve complex technical issues and implement preventive measures. Your Profile 4 to12 years of experience in WebSphere Administration Manage and troubleshoot issues on platforms usingWebSphere,UNIX, andSQL. Perform WebSphere administration tasks including deployment, configuration, and performance tuning. Monitor and maintain application health, ensuring high availability and performance. What will you love working at Capgemini Manage complex WebSphere environments across multiple clients and industries, including clustered and high-availability setups. Be part of mission-critical projects that secure and optimize networks for Fortune 500 clients. Thrive in a diverse, inclusive, and respectful environment that values your voice and ideas as well work in agile, cross-functional teams with opportunities to lead and mentor.
Posted Date not available
4.0 - 9.0 years
4 - 9 Lacs
bengaluru
Work from Office
Your Role Install and configure IBM WebSphere Application Server (WAS) across various environments (Dev, QA, Prod). Deploy enterprise applications (EAR, WAR, JAR files) using WebSphere Admin Console or scripting tools like wsadmin. Handle incident and problem management processes, including Root Cause Analysis (RCA) and Knowledge Management. Ensure adherence to SLAs and standard operating procedures to deliver high-quality support services. Collaborate with cross-functional teams to resolve complex technical issues and implement preventive measures. Your Profile 4 to12 years of experience in WebSphere Administration Manage and troubleshoot issues on platforms usingWebSphere,UNIX, andSQL. Perform WebSphere administration tasks including deployment, configuration, and performance tuning. Monitor and maintain application health, ensuring high availability and performance. What will you love working at Capgemini Manage complex WebSphere environments across multiple clients and industries, including clustered and high-availability setups. Be part of mission-critical projects that secure and optimize networks for Fortune 500 clients. Thrive in a diverse, inclusive, and respectful environment that values your voice and ideas as well work in agile, cross-functional teams with opportunities to lead and mentor.
Posted Date not available
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