Job
Description
Responsibilities Your Responsibilities : • Responsible for the customer support experience with Microsoft • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) • Identify cases that require escalation (either technically or strategically) • Create and maintain incident management requests to product group or engineering group • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience • Provide ramp activities, knowledge sharing, technical coaching and mentoring • Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions) • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific o Strong knowledge and experience in .Net Framework, ASP.NET, VB.NET. o Cloud Technologies: Microsoft Azure, Amazon web services, iCloud o Languages and Compilers: C, C++, C#, VB.NET, JAVA, HTML5 o Developer Tools such as Visual Studio, Unity, Eclipse o Basic understanding of Web servers like IIS, wr.t configuration, deployment, etc. is a definite plus. o Good understanding of the concepts of Operating Systems and networking is required o MCP Certified in at least one of the Microsoft Programming Technologies is an added advantage Experience in one or more of these areas desirable: o Three or more years in software development, consulting or support with a strong emphasis on Microsoft Client, Server and Development products and technologies. o Deep understanding of application lifecycle and agile development principals including but not limited to: o .Net Framework, ASP.NET, ASP.NET CORE, MVC, WCF, Web Services, Signal-R, Azure BOT Framework, VB.NET and Webservers (IIS). o Expertise in at least C#, ASP, VB6, RDBMS o Industry programming experience in building Windows or Internet applications.
