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Web Chat Executive

Web Chat Executive

Talent Acquaintance

0 - 5 years

3 - 10 Lacs

vadodara gujarat india

Posted:1 week ago| Platform: Foundit logo

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Skills Required

customer support live chat support problem-solving conflict resolution zendesk livechat microsoft office suite

Work Mode

On-site

Job Type

Full Time

Job Description

A
Web Chat Executive
is responsible for providing real-time support to customers through live chat on a company's website.
The role involves handling multiple chat conversations simultaneously, responding to customer inquiries, and resolving issues in a timely and efficient manner.
They are responsible for providing accurate information about products, services, and company policies.
This position requires excellent written communication skills, multitasking abilities, and a strong customer service orientation.
The executive is also expected to escalate complex issues to a higher-tier support team and document all customer interactions for future reference.
The role is crucial for enhancing the customer experience and maintaining a positive brand image.

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