0 - 2 years

2 - 5 Lacs

Posted:3 days ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

  • Managing warranty claims: From start to finish, ensure claims are processed promptly and cost-effectively
  • Customer support: Respond to customer questions about warranty issues
  • Analyzing warranty data: Use tools like Excel to identify trends and areas for improvement
  • Coordinating with internal teams: Work with other teams to track inventory, manage spare parts, and ensure efficient warranty administration
  • Ensuring compliance: Make sure the company's policies and procedures are followed for warranty handling, management, and analysis
  • Record keeping: Maintain accurate records of warranty claims and resolutions
  • Collaborating with other departments: Work with quality control, production, engineering, customer service, and sales teams to address product issues and improve customer experience
  • Process improvement: Continuously assess and improve warranty processes to make them more efficient and effective
  • Training and education: Provide training to internal staff and external partners on warranty policies and procedures
  • Risk management: Identify potential risks and liabilities associated with warranty claims, and implement measures to mitigate them

Requirement & Skills

  • Atleast 4 years experience in warranty
  • Degree or Diploma in Mechanical or Automobile engineering

Job Types: Full-time, Permanent

Pay: ₹260,000.00 - ₹500,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Diploma (Preferred)

Experience:

  • total: 2 years (Preferred)

Work Location: In person

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