Warranty Manager

Responsibilities

• Managing warranty claims: From start to finish, ensure claims are processed promptly and cost-effectively
• Customer support: Respond to customer questions about warranty issues
• Analyzing warranty data: Use tools like Excel to identify trends and areas for improvement
• Coordinating with internal teams: Work with other teams to track inventory, manage spare parts, and ensure efficient warranty administration
• Ensuring compliance: Make sure the company's policies and procedures are followed for warranty handling, management, and analysis
• Record keeping: Maintain accurate records of warranty claims and resolutions
• Collaborating with other departments: Work with quality control, production, engineering, customer service, and sales teams to address product issues and improve customer experience
• Process improvement: Continuously assess and improve warranty processes to make them more efficient and effective
• Training and education: Provide training to internal staff and external partners on warranty policies and procedures
• Risk management: Identify potential risks and liabilities associated with warranty claims, and implement measures to mitigate them

Requirement & Skills

• Atleast 4 years experience in warranty
• Degree or Diploma in Mechanical or Automobile engineering

Job Types: Full-time, Permanent

Pay: ₹260,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma (Preferred)

Experience:

• total: 2 years (Preferred)

Work Location: In person