Warehouse Manager

Warehouse Manager

A warehouse head, is responsible for overseeing all daily operations, including efficient receipt, storage and preservation of goods, and dispatch of goods, ensuring inventory accuracy, managing warehouse staff, and enforcing safety protocols.

Key duties involve maintaining operational efficiency, optimizing warehouse processes and space, coordinating with suppliers and logistics teams, managing cost and HC budgets, and preparing performance reports to meet productivity targets.

This role requires strong leadership, organizational skills, and proficiency with warehouse management systems (WMS).

Objectives of this role:

• Ensure that the warehouse operates at peak efficiency with customer satisfaction the primary goal — by supervising, organizing, and training warehouse employees and establishing, monitoring, and managing operational goals
• Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods
• Train and manage the warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals.
• Oversee daily operations while controlling and managing inventory and logistics.
• Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and customer service.
• Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations.

Responsibilities :

• Supervise daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service.
• Schedule and oversee warehouse team and manage the flow and quality of work to maximize efficiency and minimize overtime.
• Maintain equipment, tools, and machinery regularly, and oversee general maintenance when necessary.
• Meet regularly with warehouse leads to analyse productivity and develop actionable plans for loss prevention.
• Oversee and manage logistics for transporting products to customers and company facilities, communicating with drivers and air partners to ensure efficient delivery of packages.
• Strategically manage warehouse in compliance with company’s policies and vision
• Oversee receiving, warehousing, distribution and maintenance operations
• Setup layout and ensure efficient space utilization
• Initiate, coordinate and enforce optimal operational policies and procedures
• Adhere to all warehousing, handling and shipping legislation requirements
• Maintain standards of health and safety, hygiene and security
• Manage stock control and reconcile with data storage system
• Prepare annual budget
• Liaise with clients, suppliers and transport companies
• Plan work rotas, assign tasks appropriately and appraise results
• Recruit, select, orient, coach and motivate employees
• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)
• Receive feedback and monitor the quality of services provided.

Key KPI :

• Inventory Control – Stock accuracy and control
• 5S, Safety, Housekeeping
• Costs budget and control
• Space planning and effective utilization
• On time delivery – production supply, Internal / External customer delivery
• Effective time management – receiving, putway, picking and delivery.
• HC management – Internal / External.

Required skills and qualifications:

• Degree / Diploma (Preferred Engineering) and specialization in supply chain management
• 12-15 years of experience in a warehouse role managing 100+
• Proficiency with warehouse procedures and policies
• Excellent problem-solving skills and leadership qualities
• Ability to work collaboratively with all levels of company staff.
• Proven experience managing external agencies / contract labor.
• Strong leadership and team management abilities.