WalkIn Drive for Fresher- Customer Service Representative Role-18july2025

HCL Tech is conducting Walk-In Drive for Fresher's Candidates- Customer Service Representative Role- 18July2025.

• Candidate should be comfortable for Night shift

• Good Communication Skills Required

• Good Typing speed

Btech, MTech candidates are not eligible.

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Work Experience & Qualification criteria

• Excellent communication skills - both verbal and written - with a professional telephone etiquette. Helpful, empathetic, and enthusiastic about customer service. Freshers in UK Inbound calling preferably in Banking domain.

• Answer all inbound queries as per call flow procedure.
• Adherence to process to ensure high quality and customer service.
• Follow escalation procedures for issues uncontrollable at agent level First call resolution.
• Break schedule adherence
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security - proprietary data of cus

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Interested candidates please visit to the campus as per the time only and also carry 2 photocopies of resume.

Contact person- Arpana Singh

Interview time-11am to 4pm

Interview Location -