Walk-In Drive @ Gurugram | Process Trainer (Health & Welfare)

We are seeking a dynamic and experienced Process Trainer to deliver effective training programs for our US Healthcare voice process, focusing on the Health and Welfare domain. The ideal candidate will be responsible for onboarding new hires, conducting refresher trainings, and ensuring consistent process understanding across teams.

Key Responsibilities:

• Deliver New Hire Training (NHT) for US healthcare voice process Health and Welfare domain
• Conduct regular refresher and upskilling training sessions based on process updates and quality gaps
• Collaborate with Quality and Operations teams to identify training needs
• Design, update, and maintain training content, SOPs, and job aids
• Monitor training effectiveness through assessments, mock calls, and certification processes
• Maintain training MIS and prepare weekly/monthly training performance reports
• Ensure compliance with HIPAA and other regulatory guidelines in all training content
• Support nesting and transition phases for new joiners to ensure seamless ramp-up

Must-Have Requirements:

• Minimum 1 years of experience as a Process Trainer in an International Voice Process Health and Welfare domain
• Strong knowledge of US healthcare benefits, insurance plans, and regulatory compliance
• Excellent presentation, facilitation, and communication skills
• Ability to manage end-to-end training cycles from planning to execution and evaluation
• Proficiency in MS Office (Excel, PowerPoint, Word)

Preferred Skills:

• Prior experience in a BPO/KPO setup
• Exposure to virtual/remote training delivery tools
• Instructional design knowledge is a plus
• Training certifications (e.g., TTT, CPTM) are an added advantage