Walk-in Drive For Credit Card Disputes (International Exp)-11th Dec 25

Greeting from Infosys BPM Ltd.,

We are hiring candidates for Credit Card Disputes

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.

Please mention Candidate ID on top of the Resume ***

Senior Process Executive- 1Yr to 2Yrs experience:

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-233843

Interview details:

Interview Date: 11th December 2025

Interview Time: 10:00 AM till 12:30 PM

Interview Venue:

Bangalore :: E-City Phase 2::

Infosys Limited, No. 40/P-41/P, Building: 68, Gate: 2, Electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.

Landmark:In Between Sunik Industries and Tejas Networks.

Documents and things to Carry:

• Carry a printout your updated resume;

• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).

• All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

• Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations.

Note:

"International experience is mandatory for the candidate."

Job Level - 2A

About Mastercard:

Mastercard is a global technology company in the payments industry, connecting consumers, financial institutions, merchants, governments, and businesses worldwide. We are committed to ensuring secure and efficient transaction processing, fighting fraud, and providing exceptional customer service.

Job Summary:

As a Senior Process Associate/Process Specialist in the Fraud and Dispute Process team, you will play a critical role in managing, analyzing, and resolving fraud and dispute cases to protect Mastercard and its stakeholders from financial losses. You will be responsible for ensuring compliance with regulatory requirements and Mastercard policies while maintaining a high standard of quality and accuracy in case handling.

Key Responsibilities:

• Investigate and analyze fraud and dispute cases related to Mastercard transactions, ensuring timely resolution according to defined SLAs.

• Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.

• Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution.

• Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.

• Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.

• Ensure adherence to Mastercards operational guidelines, compliance standards, and regulatory requirements in all case handling.

• Mentor and support junior associates by sharing best practices and providing guidance on complex cases.

• Contribute to continuous process improvement initiatives to enhance fraud detection and dispute resolution efficiency.

• Communicate effectively with internal and external stakeholders, maintaining professionalism and confidentiality at all times.

Qualifications & Skills:

• Any Graduate

• Minimum 1-2 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.

• Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.

• Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
• Excellent problem-solving skills and attention to detail.

• Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.

• Ability to handle confidential information with integrity and discretion.

• Flexibility to work in shifts (if applicable).

Preferred:

• Certification in fraud prevention or risk management.

• Experience with chargeback processing and dispute lifecycle management.

• Familiarity with regulatory frameworks such as PCI-DSS, GDPR, or equivalent.

What We Offer:

• Opportunity to work with a global leader in payment technology.
• Competitive salary and benefits package.
• Career growth and professional development opportunities.
• Dynamic and inclusive work environment.

Interview Location: Electronic City

Work Location: Bangalore (Work from Office)

Qualification: Any Graduates

Designation: Senior Process Executive

Job Level: 2A

Shifts:

Experience: 1Yr to 2Yrs

Notice Period: Immediate Joiner only

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance.

Thanks a& Regards,

Infosys BPM Recruitment team.