Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Position Name: Process Expert Policy Service
Location: Gurugram
What youll be doing
• Understand the UK business end to end.
• Performing quality audit of the task performed by processing teams
• Analyze root causes of findings in audits as well as feedback received from clients
• Providing suggestions to improve the current process
• Suggesting automation enhancements
• Exceeding Quality Metrics
• Conducting trainings and refreshers for processes
• Handling error reverts timely and effectively
• Responsible for doing daily work allocation & reporting
• Regular mentoring and providing the floor support to all the team members
• Responsible for providing training to new hires
• Owning process knowledge refreshers and tests
• Operate process and ensure complete adherence to defined Service Level Agreements
What youll bring to the team
• Graduates or post-graduates
• UK/Lloyds Insurance Market experience
• Demonstrates behaviors consistent with the organization’s values.
• Good written and verbal communication, and a team player
• Strong analytical skills
Xceedance
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