Waiter / Waitress

Job Summary

We are hiring enthusiastic and service-oriented Food Servers (Male & Female) for our Italian and pizza-focused restaurant. The role involves delivering excellent table service, ensuring guest satisfaction, and maintaining high service standards. The ideal candidate should be polite, well-groomed, and fluent in Hindi, English, and Gujarati to communicate effectively with diverse guests.

Key Responsibilities

Guest Service & Order Taking

• Greet guests warmly and assist with seating
• Present menus and explain Italian dishes, pizzas, and beverages
• Take accurate food and beverage orders and enter them into the POS system
• Serve food and drinks promptly and courteously

Menu Knowledge & Upselling

• Possess good knowledge of the Italian menu, pizza varieties, toppings, and add-ons
• Suggestive sell pizzas, sides, beverages, and desserts
• Inform guests about daily specials and ongoing offers

Service Standards & Cleanliness

• Ensure tables are clean, properly set, and presentable at all times
• Follow restaurant SOPs for service sequence and table clearing
• Maintain cleanliness of service areas and dining space
• Follow hygiene and food safety standards (FSSAI norms)

Guest Handling & Coordination

• Handle guest queries and minor complaints professionally and escalate when required
• Coordinate with kitchen and pizza station for smooth service
• Ensure correct order delivery and guest satisfaction

Billing & Closing Duties

• Assist guests with billing and payment process
• Ensure proper handover at shift end
• Support opening and closing duties as assigned

Skills & Requirements

• Prior experience as a food server preferred (freshers may apply)
• Fluency in Hindi, English, and Gujarati is mandatory
• Basic knowledge of Italian cuisine and pizza service is an advantage
• Good communication and interpersonal skills
• Polite, energetic, and customer-focused attitude
• Ability to work in rotational shifts, weekends, and holidays

Education

• Minimum: 10th / 12th pass
• Diploma or certification in hospitality is a plus

Working Conditions

• Standing and active role for extended hours
• Fast-paced restaurant environment

What We Offer

• Competitive salary + tips / service charge (as applicable)
• Training on Italian menu and service standards
• Growth opportunities within the organization
• Safe and inclusive work environment for both male and female staff

Job Types: Full-time, Permanent, Fresher

Pay: From ₹16,000.00 per month

Ability to commute/relocate:

• Bandra East, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Language:

• Marathi (Required)
• Gujarati (Required)
• English (Required)
• Hindi (Required)

Work Location: In person