Waiter / Steward

1. Guest Greeting & SeatingGreet guests politely within 30 seconds of arrival Escort guests to tables and assist with seating Present menus and explain restaurant concept if required 2. Menu Knowledge & UpsellingHave complete knowledge of food, beverages, ingredients & allergens Suggest chef’s specials, wine pairings, and premium items Answer guest queries confidently and accurately 3. Order TakingTake orders in correct sequence (ladies first, host last) Repeat orders to avoid mistakes Enter orders correctly into POS system 4. Service Etiquette & Table ServiceFollow fine dining service styles (American / French / Silver service) Serve food and beverages from the correct side Clear plates discreetly after permission Maintain quiet, smooth, and professional movements 5. Beverage & Wine ServiceServe water promptly and refill glasses Present wine bottle, open correctly, and offer tasting Serve beverages at correct temperature and glassware 6. Table Setup & Mise-en-placeEnsure proper table setting as per fine dining standards Maintain clean cutlery, glassware, linen, and crockery Check table alignment, chair spacing, and lighting 7. Guest Experience & Complaint HandlingObserve guest needs without interrupting Handle complaints politely and inform supervisor immediately Ensure guest satisfaction throughout the meal 8. Hygiene & GroomingMaintain high personal hygiene and grooming standards Wear clean uniform, polished shoes, and minimal accessories Follow food safety and sanitation rules 9. Billing & PaymentPresent bill only when requested Handle cash/card payments accurately Thank guests warmly and invite them to visit again 10. Team CoordinationCoordinate with kitchen, bar, host, and supervisors Follow instructions from Captain / Restaurant Manager Support colleagues during busy service hours ⭐ KEY SKILLS REQUIREDExcellent communication & body language Patience and attention to detail Knowledge of fine dining etiquette Ability to work under pressure