15 Vrealize Automation Jobs

As a Virtualization Engineer specializing in VMware virtualization technology, Compute Hardware, and Public Cloud, you will play a crucial role in the installation, support, and business continuity of virtualization server technologies globally. Your responsibilities will include administration, maintenance, configuration, and ongoing support of Virtual infrastructure. You will also be involved in supporting administration, maintenance, and configuration of Cisco Unified Computing System (UCS), HP, and Dell Blade Server infrastructures. Additionally, you will handle the installation, configuration, and maintenance of VMware vSphere technologies such as vCenter and ESXi. Your expertise will be crucial in implementing and administering VMware hosting environments and providing basic support, administration, configuration, and maintenance of Cloud assets in AWS and Azure. You must be prepared to resolve complex enterprise system hardware and hypervisor problems, collaborating with peer teams and vendors to coordinate solutions. In this role, you will be required to analyze system requirements in response to projects and resource management, recommending actions for performance tuning and capacity planning of existing systems. Developing and maintaining installation and configuration procedures will be part of your responsibilities. You will also be expected to manage ticket requests in the Virtualization Queue from the Service Desk Helpdesk system and follow Change Management guidelines for implementing upgrades or operational changes. Your additional responsibilities will involve virtualization system administrator experience, preferably in mid-Large Enterprise Level Data Centers. You should possess solid System Administration skills in VMware and Windows server, with experience supporting Vcenter/ESXi, including installation, implementation, performance monitoring, optimization, and troubleshooting. A good understanding of HA, VMotion, and DRS Cluster environment is essential, along with basic Storage configuring of DataStores, RDMs, Storage policies, etc. Hands-on experience in diagnostics & troubleshooting of ESXi server environment, bare metal virtualization (P2V), and Virtual machine to Virtual Machine (V2V) will be required. Furthermore, familiarity with Cloud technologies (AWS/Azure), VMWare vSphere Power CLI Scripting and automation, and experience in configuration and troubleshooting of vSphere replication, vRealize Automation, Orchestration, SRM, and NSX will be advantageous. Basic understanding of Storage protocols, including NFS, iSCSI, Fiber Channel, SMB, Kubernetes/Tanzu, containers, Linux server products, and MS Windows server products is also desired. To qualify for this role, you must hold a Bachelor's degree and have a minimum of 5+ years of progressively responsible experience in related roles. Preferred certifications include VCP. Excellent customer service skills, strong written and oral communication skills, the ability to work well in a collaborative environment, and excellent organization, problem-solving, analytical, and multitasking skills are essential for this position. You should be able to work both independently and in a team environment effectively.,

The role of Senior Virtualization Engineer requires expertise in VMware virtualization technology, Compute Hardware, and Public Cloud. As a candidate in this role, you must possess advanced skills in the installation, configuration, support, troubleshooting, and business continuity for virtualization server technologies on a global scale. Your advanced hardware knowledge should cover various hardware platforms and bare metal technologies. Your expertise should also extend to the installation, troubleshooting, and support of various Server Operating Systems, with the ability to support a Global 24x7 operation. Your responsibilities will include the installation, maintenance, configuration, and ongoing support of Virtual infrastructure. You will be expected to provide advanced support, administration, maintenance, and configuration of Cisco Unified Computing System (UCS), HP, and Dell Blade Server infrastructures. Expertise in the installation, configuration, and maintenance of VMWare vSphere technologies such as vCenter and ESXi is crucial. You will also be responsible for implementing and administering VMWare hosting environments, as well as supporting, configuring, and maintaining Cloud assets in AWS and Azure. In this role, you will need to resolve complex enterprise system hardware and hypervisor problems by collaborating with peer teams and vendors to coordinate solutions. You will analyze system requirements, recommend actions for performance tuning, and assist in capacity planning of existing systems. Developing and maintaining installation and configuration procedures, coordinating support escalation communication, and managing ticket requests in the Virtualization Queue will also be part of your responsibilities. Additional responsibilities include having experience in virtualization system engineering in mid to large Enterprise Level Data Centers. You should possess solid System Engineering skills in VMware and Windows server, with expertise in supporting Vcenter and ESXi. Configuration experience in HA, Vmotion, and DRS Cluster environment, as well as advanced Storage configuring and diagnostics & troubleshooting of ESXi server environment, are essential. Experience in Disaster Recovery methodologies, VMware Horizon, Cloud technologies, VMWare vSphere Power CLI Scripting, and automation is preferred. Advanced knowledge in configuration and troubleshooting of vSphere replication, vRealize Automation, Orchestration, SRM, and NSX is considered an added advantage. Familiarity with Storage protocols, Kubernetes/Tanzu, containers, MS Window server products, Linux server products, and IP-related protocols is also required. Qualifications: - Bachelor's degree required Minimum Experience Requirements: - 7+ years of progressively responsible experience in related roles Other Requirements: - Preferred certifications required: VCAP - Excellent customer service skills - Strong written and oral communication skills - Ability to work well in a collaborative environment - Excellent organization, problem-solving, analytical, and multitasking skills,

Mandatory Skills: VMware Vrops Knowledge of virtualization platforms and associated technologies including (but not limited to) the full VMware stack (ESXi, vCenter, vSAN, NSX, and the vRealize Suite). Should have good hands-on experience on designing & solution & implementing V sphere, V center, VRA,VRO, VCS & VROPs. Should have good hands-on experience in Cloud Builder. Understanding of configuration management and software defined data center (SDDC) infrastructure. Must have good understanding of Cloud platforms viz AWS, Azure etc. and ability to design and deliver solutions around it. Knowledge of embedded solutions on AWS, Azure etc. (For example VMC on AWS, VMware Horizon on Azure etc.) Ability to develop/build IT solutions to meet business requirements. Ability to implement & troubleshoot. Documentation, organization, and time management skills. Take initiative to improve processes, procedures, skills, and technical knowledge. Excellent communication & presentation skill.

Dear Candidate, We are hiring a Cloud Automation Engineer to develop and manage automated infrastructure solutions in cloud environments. Youll be responsible for writing infrastructure-as-code and streamlining cloud operations for scalability and resilience. Key Responsibilities: Automate cloud deployments using tools like Terraform, CloudFormation, or Pulumi. Build CI/CD pipelines for infrastructure and application deployment. Develop scripts for monitoring, auto-scaling, and self-healing systems. Collaborate with DevOps and platform teams on cloud optimization. Ensure compliance with security and operational policies. Required Skills & Qualifications: Proficiency in cloud platforms (AWS, Azure, GCP). Expertise in automation tools (Terraform, Ansible, Jenkins, GitLab CI). Experience with scripting languages (Python, Bash, PowerShell). Familiarity with containers and orchestration (Docker, Kubernetes). Understanding of cloud security and IAM best practices. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

Technology/ Subject Matter Experience: Private Cloud/VMware vRealize Suite Keywords: Private Cloud, vRealize Suite, vRA, vRO, vRB, vRLI, Orchestrator Roles and Responsibilities: Extensive hands on experience with the vRealize Suite - especially vRealize Automation & vRealize Orchestration Support Consultants/Architects to develop High level design and Low level design for vRealize suite. Expert in implementing vRA, vRO, Log Insight, vRealize business design as per HLD and LLD. Troubleshooting the issues popping up while implementing vRealize Suite of products. Troubleshooting vRA/vRO infrastructure for any unplanned downtime/Issues. Experience with basic SQL and Postgres database management and querying for troubleshooting purposes Experience in handling multiple vRA environments, Multi-tenancy, Fabric groups, Reservations and all vRA components. Creating Blueprints. Experience in Log insight implementation and management. Experience in vRealize business implementation and management. Practical experience in integrating with 3rd party products like ServiceNow/IPAM etc. Practical experience in third party integration using APIs, esp. REST Practical vRO workflow development expertise or scripting experience in any one scripting language. Preferable is Java Scripting, Terraform, Python Expertise in migrating the non-managed workloads to vRA managed machines. Training of new team members Mandatory Skills : VMware and vRealize Automation Certification Mandatory: VMware certified professional certification- Cloud (VCP-CMA) Certification Mandatory: VMware certified Advanced Professional Cloud (VCAP-CMA/DCV) Process/ Quality Knowledge: Must have clear knowledge on ITIL based service delivery ITIL certification is Mandatory. Knowledge on quality, Six Sigma is desired. Soft Skill Good communication, documentation, reporting Focused on quality of deliverables Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: VMWARE ARIA CMP. Experience: 5-8 Years.

Qualifications Red Hat Certified/ L2 Linux Administrator experience more than 5 to 10 Years L1 Red Hat OpenShift Administrator experience more than 2Years to 5 Years Hands on experience in VMware Virtualization , Windows , Linux , Networking , NSX-T , VRA , Open Shift. Experience in administering Red Hat OpenShift and virtualization technologies. Strong understanding of Kubernetes and container orchestration. Proficiency in virtualization platforms such as Red Hat Virtualization (RHV), VMware, or KVM. Experience with automation/configuration management using Ansible, Puppet, Chef, or similar. Familiarity with CI/CD tools and version control systems like Git. Knowledge of Linux/Unix administration and scripting (e.g., Bash, Python). Experience with monitoring solutions like Prometheus, Grafana, or Nagios. Strong problem-solving skills and the ability to work under pressure

Location PAN india Timelines to fulfill By 30th Jun Skill set VCF (VMware cloud foundation suite) JD furnished below Rate up to 160K 36 years of experience inVMware technologies (vSphere, vCenter, ESXi, etc.) Exposure toVMware Cloud Foundation (VCF) architecture and components Solid understanding of virtualization, compute, storage, and networking Experience with hybrid cloud environments (e.g.,VMware on AWS, AzureVMware Solution) Ability to script or automate using Power CLI or other tools is a plus Strong problem-solving skills and client-facing communication abilities VMware certifications (VCP-DCV, VCAP, or VCF-related) preferred but not required Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Vmware VDI. Experience3-5 Years.

Role Purpose The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement Do 1. Lead automation roadmaps and strategies for various BUs Ensure complete understanding of requirements needed to implement automation of various accounts in BUs Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity Drive automation maturity in the shortlisted accounts to the next level Align the customers by showcasing Wipros capability to drive automation and ROI achievement for the customer Ensure contractual commitments for a particular project are met by understanding the scope and requirements Ensure the desired software and infrastructures are implemented required for automation Ensure scalable standards of dashboard and process support system for active automation monitoring Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance Come up with solution of the problems regarding automation persistent in development unit Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information Periodically review the project status completion vis-a vis the project plan and ensure successful roll out Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity Receive feedback from the customers and align resources internally to close all the gaps Deliver No. Performance Parameter Measure 1. Client Engagement CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend) 2. BOT implementation Work done by the bots for platform/non platform accounts, No. of platform accounts per DU Mandatory Skills: VmWare Vrealize. Experience5-8 Years.

Dear Candidate, We are seeking an Infrastructure Automation Engineer to automate infrastructure provisioning, configuration, and management using infrastructure-as-code (IaC) tools and cloud-native technologies. Key Responsibilities: Develop and maintain IaC templates using Terraform, Ansible, or similar tools. Automate deployment and monitoring of servers, networks, and storage. Implement continuous delivery/integration pipelines for infrastructure changes. Ensure environments are consistent, scalable, and secure. Collaborate with cloud, security, and DevOps teams. Required Skills & Qualifications: Expertise in IaC (Terraform, CloudFormation, Pulumi). Strong scripting skills (Python, Bash, PowerShell). Experience with configuration management tools (Ansible, Chef, Puppet). Familiarity with CI/CD tools and practices. Solid understanding of networking, cloud computing, and Linux/Windows systems. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

Work location-Pune, Ahmedabad, Indore Responsibilities Execution and refinement of cloud infrastructure automation strategy, architecture, and standards. This includes driving best practices and continuous improvement activities for the Intelligent Automation (IA) program with the following goals: Enable Hyper automation Architecture, integrating multiple Intelligent Automation capabilities, such asRPA, NLP, OCR, Process Mining, Task Mining, and Conversational AI Reduce time for cloud infrastructure service provisioning Raise user satisfaction with self-service functions Improve service uptime due to automation of manual, error-prone, changes Minimize hand offs between different teams which otherwise would be manual Maximize developer and app-owner flexibility in consuming cloud services. Maximize re-use and maintainability of automation assets Evaluate Intelligent Automation adjacent technologies, providing input to the Intelligent Automation program roadmap Coordinate the identification of automation opportunities, define approaches and solution architecture Lead efforts to codify, deploy and operate assets for prioritized automation projects. Primary Automation Focus Areas: Cloud Management IT Process Automation Server Life Cycle Automation Continuous Configuration Automation Application Release Automation Continuous Integration and Deployment Storage Automation Network Automation Hardware Provisioning Automation Experience and Skills: Demonstrated experience in leading technology projects preferredDemonstrated ability for rapid understanding of business strategies, and their implications for IT strategyExcellent Oral and Written communication skillsAbility to handle a large volume of multi-faceted activities in a quality mannerConsistent track record of building and maintaining relationships with various leadership levels both internal and external to the IT organizationProven track record of working in a strategic advisory role to senior IT and business leadersExperience in defining IT strategy, standards, and architecture particularly with automation, public cloud services and IT infrastructureBackground in architecting and designing complex customer solutions in a rapidly evolving technology domain4+ years of experience as a solutions architect, enterprise architect, or in an architect consulting delivery role with a solution sales mentality2+ years focused on cloud environments and their supporting infrastructuresDemonstrated ability to work with distributed cross-functional teams to achieve success on behalf of customersAutomation and integration technologiesTooling such as Jenkins, Terraform, Ansible/Tower, Puppet/Chef, vRA/vRO, other orche strators, configuration management frameworks, etc.Development languages JavaScript, Python, Bash, Java, etc.API development, JSON, micro-service architecture, API Gateways, SOA frameworks, ESBs, ETL pipe-lines, etcIT infrastructureAWS, Azure, Kubernetes, OpenStack, OpenShift, VMware vRealize SuiteSoftware defined networking, storage systems architecture, virtualization, containers, serverless technologies, big-data and ML platformsFamiliarity with UiPath and MSFT Power PlatformFamiliarity with security fundamentals at the infrastructure, including cloud and hypervisor, and operating system level

Knowledge of virtualization platforms and associated technologies including (but not limited to) the fullVMware stack (ESXi, vCenter, vSAN, NSX, and the vRealize Suite) Should have good hands-on experience on designing & solution & implementing V sphere, V center, VRA,VRO, VCS & VROPs Should have good hands-on experience in Cloud Builder Understanding of configuration management and software defined data center (SDDC) infrastructure Must have good understanding of Cloud platforms viz AWS, Azure etc. and ability to design and deliver solutions around it Knowledge of embedded solutions on AWS, Azure etc. (For example VMC on AWS, VMware Horizon on Azure etc) Ability to develop/build IT solutions to meet business requirements Ability to implement & troubleshoot Documentation, organization, and time management skills Take initiative to improve processes, procedures, skills, and technical knowledge Excellent communication & presentation skills

Job Information Job Opening ID ZR_2146_JOB Date Opened 07/03/2024 Industry Technology Job Type Work Experience 5-8 years Job Title Platform Engineer City Pune Province Maharashtra Country India Postal Code 411014 Number of Positions 4 Work locationPune, Ahmedabad, Indore Responsibilities Execution and refinement of cloud infrastructure automation strategy, architecture, and standards. This includes driving best practices and continuous improvement activities for the Intelligent Automation (IA) program with the following goals: Enable Hyper automation Architecture, integrating multiple Intelligent Automation capabilities, such asRPA, NLP, OCR, Process Mining, Task Mining, and Conversational AI Reduce time for cloud infrastructure service provisioning Raise user satisfaction with self-service functions Improve service uptime due to automation of manual, error-prone, changes Minimize hand offs between different teams which otherwise would be manual Maximize developer and app-owner flexibility in consuming cloud services. Maximize re-use and maintainability of automation assets Evaluate Intelligent Automation adjacent technologies, providing input to the Intelligent Automation program roadmap Coordinate the identification of automation opportunities, define approaches and solution architecture Lead efforts to codify, deploy and operate assets for prioritized automation projects. Primary Automation Focus Areas: Cloud Management IT Process Automation Server Life Cycle Automation Continuous Configuration Automation Application Release Automation Continuous Integration and Deployment Storage Automation Network Automation Hardware Provisioning Automation Experience and Skills: Demonstrated experience in leading technology projects preferredDemonstrated ability for rapid understanding of business strategies, and their implications for IT strategyExcellent Oral and Written communication skillsAbility to handle a large volume of multi-faceted activities in a quality mannerConsistent track record of building and maintaining relationships with various leadership levels both internal and external to the IT organizationProven track record of working in a strategic advisory role to senior IT and business leadersExperience in defining IT strategy, standards, and architecture particularly with automation, public cloud services and IT infrastructureBackground in architecting and designing complex customer solutions in a rapidly evolving technology domain4+ years of experience as a solutions architect, enterprise architect, or in an architect consulting delivery role with a solution sales mentality2+ years focused on cloud environments and their supporting infrastructuresDemonstrated ability to work with distributed cross-functional teams to achieve success on behalf of customersAutomation and integration technologiesTooling such as Jenkins, Terraform, Ansible/Tower, Puppet/Chef, vRA/vRO, other orche strators, configuration management frameworks, etc.Development languages JavaScript, Python, Bash, Java, etc.API development, JSON, micro-service architecture, API Gateways, SOA frameworks, ESBs, ETL pipe-lines, etcIT infrastructureAWS, Azure, Kubernetes, OpenStack, OpenShift, VMware vRealize SuiteSoftware defined networking, storage systems architecture, virtualization, containers, serverless technologies, big-data and ML platformsFamiliarity with UiPath and MSFT Power PlatformFamiliarity with security fundamentals at the infrastructure, including cloud and hypervisor, and operating system level check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Job Information Job Opening ID ZR_1886_JOB Date Opened 26/04/2023 Industry Technology Job Type Work Experience 8-10 years Job Title Sr. Engineer Virtualization City Pune Province Maharashtra Country India Postal Code 411038 Number of Positions 2 Knowledge of virtualization platforms and associated technologies including (but not limited to) the fullVMware stack (ESXi, vCenter, vSAN, NSX, and the vRealize Suite) Should have good hands-on experience on designing & solution & implementing V sphere, V center, VRA,VRO, VCS & VROPs Should have good hands-on experience in Cloud Builder Understanding of configuration management and software defined data center (SDDC) infrastructure Must have good understanding of Cloud platforms viz AWS, Azure etc. and ability to design and deliver solutions around it Knowledge of embedded solutions on AWS, Azure etc. (For example VMC on AWS, VMware Horizon on Azure etc) Ability to develop/build IT solutions to meet business requirements Ability to implement & troubleshoot Documentation, organization, and time management skills Take initiative to improve processes, procedures, skills, and technical knowledge Excellent communication & presentation skills check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Position Title: VMware vRA Administrator Location: Hyderabad Experience: 10+ Yrs. Shift timings: 24/7 Rotational Job Summary: We are seeking a highly skilled and detail-oriented vRA Administrator to manage, configure, and optimize our VMware vRealize Automation (vRA) environment. The ideal candidate will possess strong expertise in VMware technologies, cloud automation, and infrastructure as code (IaC) principles to support and improve IT workflows and services . Key Responsibilities (Requirements): Administration and Maintenance: Configure, maintain, and troubleshoot the VMware vRealize Automation platform and related components, including vRealize Orchestrator (vRO), vSphere, and NSX. Monitor and optimize the vRA infrastructure to ensure high availability, performance, and scalability. Should be able to manage the vRA based issues end to end and document every detail for smooth operations. Automation and Workflow Development: Design, implement, and maintain automated workflows and blueprints using vRA and vRO. Create and manage service catalog items, approval policies, and governance rules. Integration and Customization: Integrate vRA with third-party systems (e.g., ServiceNow, Ansible, Puppet, Terraform). Develop custom scripts (e.g., PowerShell, Python) to enhance automation and integration capabilities. Support and Troubleshooting: Provide technical support for issues related to vRA, vRO, and associated VMware products. Collaborate with other teams to resolve incidents and implement changes. Documentation and Training: Create and maintain technical documentation, including architecture designs, operational procedures, and workflows. Provide training and knowledge sharing to team members and end-users. Desired Qualifications & Skills: Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience). Proven experience with VMware vRealize Automation (vRA) and vRealize Orchestrator (vRO). Strong expertise in VMware vSphere, NSX, and other virtualization technologies. Proficiency in scripting languages such as PowerShell, Python, or JavaScript. Familiarity with cloud platforms (AWS, Azure, GCP) and hybrid cloud management. Experience with IT automation tools like Ansible, Terraform, or Puppet. Solid understanding of networking, storage, and server infrastructure concepts. Preferred Qualifications: VMware Certified Professional (VCP) or other relevant certifications. Experience with ServiceNow or similar ITSM platforms. Knowledge of DevOps principles and CI/CD pipelines. Experience with REST APIs for integration and automation. Key Skills: Cloud automation and orchestration. Virtualization technologies (VMware ecosystem). Problem-solving and analytical skills. Communication and collaboration abilities. Attention to detail and a proactive approach. Education: Any bachelor’s degree/ PG/MBA.

Dear Candidate, We are seeking a skilled Enterprise Support Specialist to join our team. The ideal candidate will be responsible for providing high-quality technical support to enterprise clients, ensuring their systems run smoothly and efficiently. You will be the primary point of contact for resolving technical issues, implementing solutions, and offering ongoing assistance to help our clients achieve their business objectives. Role & Responsibilities: Technical Support : Provide troubleshooting and technical support for enterprise clients, diagnosing and resolving issues related to software, hardware, and networking. Incident & Problem Management : Manage incidents, problems, and service requests, ensuring timely resolution in line with SLAs (Service Level Agreements). System Monitoring : Monitor client systems to ensure smooth operation, identifying potential issues before they impact business processes. Client Communication : Act as the primary liaison between clients and internal teams, communicating technical issues, updates, and solutions effectively. Documentation & Reporting : Maintain detailed records of support activities, including issues, resolutions, and system changes. Provide regular reports on system performance and incidents. System Updates & Configuration : Assist in the deployment, configuration, and maintenance of enterprise software solutions, ensuring they meet client needs. Collaboration with Internal Teams : Work closely with development, operations, and product teams to address client concerns and escalate issues when necessary. Required Skills & Qualifications: Technical Support Expertise : Proven experience in enterprise-level technical support, troubleshooting software, hardware, and network-related issues. Systems & Networking Knowledge : Strong understanding of enterprise IT infrastructure, including server management, cloud solutions, networking, and system configurations. Ticketing Systems : Experience with issue tracking and ticketing systems like JIRA , ServiceNow , or Zendesk . Client-Focused : Strong customer service skills, with a focus on providing exceptional support to enterprise clients. Problem-Solving : Excellent analytical and troubleshooting skills to resolve complex technical issues quickly and efficiently. Documentation & Reporting : Strong documentation skills, with the ability to create clear reports and guides for both clients and internal teams. Software Solutions : Familiarity with enterprise software and systems such as ERP , CRM , database management systems , and cloud platforms . Soft Skills: Strong problem-solving and analytical skills. Excellent communication skills to work with cross-functional teams. Ability to work independently and as part of a team. Detail-oriented with a focus on delivering high-quality solutions Note: If you are interested, please share your updated resume and suggest the best number & time to connect with you. If your resume is shortlisted, one of the HR from my team will contact you as soon as possible. Kandi Srinivasa Reddy Delivery Manager Integra Technologies