Voice (Upselling/Retention)

As a Voice (Upselling/Retention) representative at Hiring Buddy Consultancy in Gurgaon, you will be responsible for engaging with customers to promote and upsell services, ensuring customer satisfaction, and retaining clients. Your daily tasks will include making outbound calls, addressing customer queries, resolving issues, and presenting tailored solutions. Additionally, you will analyze customer needs and feedback to refine strategies and improve service offerings. To excel in this role, you should possess skills in Customer Retention and Customer Satisfaction, along with strong interpersonal and communication skills. Your analytical skills will be crucial for assessing customer needs and feedback. Collaborating effectively in a team-oriented environment is key, and any relevant experience in customer service or sales would be advantageous. A proven track record in achieving targets and KPIs will further support your success in this position. A Bachelors degree in Business, Marketing, Communications, or a related field is considered a plus.,