Posted:2 weeks ago|
Platform:
On-site
Full Time
· Design, configure, and maintain Genesys Contact Center solutions (PureEngage, Cloud, or Multicloud).
· Manage and troubleshoot SIP trunking, VoIP, and telephony infrastructure.
· Develop and maintain automation scripts and tools using Python and Node.js.
· Integrate telephony systems with third-party applications and APIs.
· Monitor system performance and ensure high availability of voice services.
· Collaborate with cross-functional teams to deliver scalable and secure voice solutions.
· Participate in incident response and root cause analysis for voice-related issues.
· Document system configurations, processes, and best practices.
· 3+ years of experience in Voice/Telephony Engineering.
· Strong hands-on experience with Genesys (PureEngage, Cloud, or Multicloud).
· Proficiency in SIP trunking, VoIP protocols, and telephony infrastructure.
· Solid programming skills in Python and Node.js.
· Experience with REST APIs, webhooks, and real-time communication protocols.
· Familiarity with Linux environments, networking, and monitoring tools.
· Strong analytical and troubleshooting skills.
· Excellent communication and documentation abilities.
· Experience with Amazon Connect cloud contact center platform.
· Exposure to NICE Telephony or NICE CXone solutions.
· Genesys certifications (e.g., GCP, GCA).
RPA Infotech India Pvt Ltd.
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