Voice Process- UK Customer Support

As an Account Manager for the UK outbound calling customer support team based in Chennai, T Nagar, your role will be pivotal in managing customer relationships and ensuring high standards of service. Your responsibilities will include: - Responding to incoming emails, chats, and phone calls from customers - Raising tickets and monitoring work orders to completion - Building and maintaining strong working relationships with colleagues across the company - Providing support for International customer queries and SaaS products Your written communication skills and experience in international voice processes will be crucial assets in this role. Extensive training will be provided to help you familiarize yourself with our systems and processes. As a part of our growing team, you will have ample opportunities for career growth within our stable and expanding company. We at GNB develop software products tailored for UK real estate agencies, offering a range of technology solutions such as mobile-optimized websites, mobile apps, property viewings, and social media automation. Our latest offering, GNB Habitat, is a property portal designed for the UK real estate agency sector. Qualifications required for this role include: - A team player with a track record of achieving targets and key performance indicators - Interest in technology and a positive, confident, and professional attitude - Tenacious and a completer/finisher - Excellent written and verbal communication skills in English Perks of joining our team include free lunch and dinner provided in the office. For more information about us, visit our websites gnbproperty.com and gnbcareers.com. This is a full-time, permanent position with benefits such as food provision, paid sick time, and Provident Fund. The work schedule is Monday to Friday in the UK shift. The ideal candidate should have at least 2 years of experience in International voice processes and be fluent in English. The work location is on-site in Chennai.,