Outbound Calling - UK Customer Support

As an Account Manager at GNB, located in Chennai T Nagar, you will play a crucial role in our customer support team, serving as the primary point of contact for our customers. Your responsibilities will include responding to customer inquiries via various channels such as emails, chats, and phone calls, as well as monitoring work orders to ensure timely completion. Building strong relationships with colleagues across the company to uphold the highest service standards for each customer will be a key aspect of your role. To excel in this position, you should possess strong written communication skills and have prior experience in international customer support or SaaS products. Training will be provided to familiarize you with our systems and processes. This role offers ample opportunities for career growth within our steadily growing product company. About GNB: We develop software products tailored for UK real estate agencies, offering a comprehensive suite of technology solutions including mobile-optimized websites, mobile apps, property viewings, social media automation, and back office software. Our latest innovation, GNB Habitat, is a property portal catering to the UK real estate agency sector. Key Responsibilities: - Respond to customer inquiries through emails, chats, and phone calls - Monitor and oversee work orders to ensure timely completion - Foster strong working relationships with colleagues to deliver exceptional service - Participate in training programs to adapt to company systems and processes Qualifications Required: - 2 years of experience in international voice process - Fluent in English - Team player with a positive, professional attitude - Goal-oriented and attentive to key performance indicators - Interest in technology and strong communication skills The company provides free lunch and dinner at the office, along with benefits such as paid sick time and Provident Fund. The work schedule is Monday to Friday, following UK shift timings. Join GNB's vibrant community and be part of our growing team dedicated to revolutionizing the UK real estate industry! To learn more about us, visit gnbproperty.com and gnbcareers.com.,