Voice process - Malayalam

Role Overview: As a Voice Process Executive, you will be responsible for managing inbound and outbound calls, delivering exceptional customer service, and efficiently resolving customer queries. Your primary duties will involve handling customer interactions professionally, providing accurate information, and maintaining a high level of customer satisfaction throughout the process. You will also be expected to follow established procedures, record interactions, and meet performance targets consistently. Key Responsibilities: - Handle inbound and outbound customer calls in a professional manner. - Provide accurate information and promptly resolve customer issues. - Maintain a high level of customer satisfaction during all interactions. - Follow established procedures and guidelines to address customer concerns effectively. - Record customer interactions in the system and update relevant information accurately. - Meet performance targets and ensure service quality standards are consistently met. Qualifications Required: - Minimum qualification of +2 or Graduate. - Proficiency in languages such as Hindi, Malayalam, or Kannada. (Additional details of the company were not found in the provided job description and hence omitted in this summary.),