Voice process freshers - Client Partner - Accounts Receivable

Access Healthcare

0 - 2 years

0 - 3 Lacs

Mumbai Maharashtra India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Accounts Receivable Voice Process Night Shift call analysis Communication Strategies Documentation Client Service

Work Mode

On-site

Job Type

Full Time

Job Description

Voice Process - Accounts Receivable Client Partner

Responsibilities

Perform
pre-call analysis
and check the status of claims by calling payers or using IVR/web portals.
Maintain adequate documentation on client software to ensure a clear audit trail and facilitate the submission of necessary documents to insurance companies.
Record
after-call actions
and conduct
post-call analysis
for effective claim follow-up.
Assess and resolve inquiries, requests, and complaints via phone, aiming for
first-call resolution
.
Provide accurate information by researching available documentation, including authorizations, medical notes, and
Explanation of Benefits (EOBs)
, prior to making calls.
Perform basic analysis of
accounts receivable (A/R) data
to understand reasons for underpayments and denials.

Skills

Fluent verbal communication abilities
and
call center expertise
.
Basic working knowledge of computers.
Ability to learn and adapt to new software and processes.
Knowledge of
healthcare terminology and ICD/CPT codes
is a plus.

Qualifications

Willingness to work continuously in
night shifts
.
Prior experience in a medical billing company or with medical billing software is an advantage, but not required, as
training will be provided
.

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