Voice Process Executive

Job Description

We are hiring for "Voice Process Executive" for Mnc (It service and BPO Consulting services provider) Working Location: Chennai-Koilmbakkam Domain:Bpo- Inbound and Outbound calling Experience-Fresher To 3 Years Working Days- For International Voice Process: 5 days with night shifts (Saturday and sunday off). For Domestic Voice Process: 6 Days with 1 Fixed Sunday off. Key Responsibilities:Customer Servicing, Outbound or Inbound Calls Queries handling is required. Should be comfortable to handle inbound and outbound calls Coordinating with the concerned teams to maintain the timelines. Converting our existing user base into leads. Keeping a Excel track of converted leads. Providing resolutions to the customer for their issues using multiple tools. Promoting Pre-Sales or Post- sales. Collect customer's feedback information and report to management. Determining the cause of the problem and explaining the best solution to solve the problem. Knowledge, Skills And Qualification Fresher or any exp into voice process/Client Servicing Any Graduation Good Communication Skills (English is mandatory) Good Intra- Personal and Leadership skills Self-motivated, goal oriented, desire to deliver results Ability to work well under pressure while maintaining high attention to detail. Excellent in problem solving Decision making Flexible in working in all shifts as per business requirement Logical analytical thinking Company details: It is mnc company, a global provider of consulting and managed services, technology, and technical support, cross channel media and Renewal management to various organizations. With offices in the Brazil, China, Indonesia, Japan, south Korea, Vietnam and India, we creates game- changing customer journeys that help brands grow, across the world and into the future. Interested Candidates Kindly Reach On varsha12tiwari@gmail.com 7053013122 This job is provided by Shine.com Show more Show less