Voice Process Executive

2 years

1 - 2 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company: Legal Capital Law Firm
Location: Begumpet, Hyderabad
Employment Type: Full-time
Experience: 0–2 years (Freshers can apply)

About the Role:

We are looking for a Voice Process Executive to handle inbound and outbound client calls, provide accurate information, assist in case updates, and ensure a smooth communication experience for clients of our legal firm.

Key Responsibilities:

  • Handle inbound and outbound calls professionally.
  • Provide clear information to clients regarding services and case status.
  • Maintain call logs and update CRM with accurate details.
  • Resolve basic client queries or route them to the concerned department.
  • Follow communication scripts, guidelines, and processes.
  • Ensure high levels of customer satisfaction and professionalism.
  • Coordinate with internal teams for follow-ups when required.

Skills & Requirements:

  • Excellent communication skills in English, Hindi, and Telugu (any two preferred).
  • Confident voice modulation and polite telephone etiquette.
  • Basic computer knowledge (MS Office, email, CRM).
  • Ability to handle client conversations calmly and professionally.
  • Good listening skills and problem-solving attitude.
  • Willingness to work in a target-based or fast-paced environment.

Qualification:

  • Any Graduate
  • Experience in voice process, customer support, or telecalling is an added advantage.

Salary:

  • Competitive salary based on experience + incentives.

How to Apply:

  • Interested candidates can contact us at:
  • Phone: 7331114076, 9000188062, 9059988775
  • Email: [email protected] , [email protected]

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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