Voice Process Executive

Job Description

Job Summary: We are looking for a Voice Process Executive to handle customer interactions over the phone, ensuring excellent service delivery and resolving queries efficiently. The ideal candidate should have good communication skills, patience, and the ability to manage high call volumes professionally. Key Responsibilities: Handle inbound and/or outbound customer calls in a timely and professional manner. Understand customer needs and provide accurate information or assistance. Resolve customer complaints and issues efficiently, ensuring customer satisfaction. Maintain records of customer interactions, transactions, feedback, and complaints. Follow communication scripts and guidelines where applicable. Meet daily, weekly, and monthly call and performance targets. Escalate unresolved issues to the appropriate department or supervisor. Stay updated on product knowledge, process updates, and system changes. Requirements: High school diploma or equivalent; a bachelor's degree is a plus. 0–2 years of experience in a voice process or customer service role. Excellent verbal communication skills in [Language(s) – e.g., English, Hindi, regional languages]. Active listening, interpersonal, and problem-solving skills. Basic computer knowledge and typing skills. Willingness to work in rotational shifts, including weekends and holidays if required. Preferred Qualifications: Experience in an international or domestic BPO voice process. Knowledge of CRM tools and call center software. Job Type: Full-time Pay: ₹15,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Morning shift Supplemental Pay: Commission pay Performance bonus Experience: Fluent English Communication : 2 years (Required) mail drafting : 2 years (Required) Operations Executive : 2 years (Required) Work Location: In person