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Everstone Realities
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Voice Process Executive

Voice Process Executive

Everstone Realities

2 years

|

2 - 3 Lacs

raipur chhattisgarh

Posted:2 days ago| Platform: SimplyHired logo

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Skills Required

bachelor's degree computer skills in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Customer Interaction: Handle a high volume of inbound/outbound calls professionally.
Issue Resolution: Address and resolve customer queries, complaints, and technical issues promptly.
Information Provision: Provide accurate details about products, services, and company policies.
Documentation: Accurately log all customer interactions, transactions, and updates in the system.
Target Achievement: Meet individual and team KPIs for call handling, efficiency, and customer satisfaction.
Follow-up: Handle unresolved issues and follow up with customers as needed.
Team Collaboration: Work with team members and other departments to resolve complex problems.

Essential Skills & Qualifications

Communication: Excellent verbal and interpersonal skills, active listening.
Problem-Solving: Strong ability to troubleshoot and find solutions.
Customer Focus: Customer-centric approach with patience.
Technical: Basic computer skills and ability to learn new software.
Work Ethic: Ability to work under pressure, manage time, and meet targets.
Education: Often a Bachelor's degree, but varies by role (fresher roles available).

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Internet reimbursement

Experience:

Customer support executive : 2 years (Required)
Client handling : 2 years (Required)
Mail drafting : 2 years (Required)

Work Location: In person

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