Posted:3 days ago|
Platform:
Work from Office
Full Time
Be the primary point of contact for our Business-to-Business customers through Voice.
Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
Take full ownership of each interaction with proactive problem-solving and excellent customer service.
Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
Maintain customer records and call documentation in our systems with precision.
Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
Suggest process improvements and flag recurring customer issues through proper channels.
Excellent verbal communication skills in English.
Strong customer service mindset with active verbal communication skills.
Ability to empathize with customers, manage time effectively, and work independently.
Basic user-level knowledge of Windows operating systems.
Graduation is required (any graduation)
Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
Shift: Rotational Night shifts
5 days of work, 2 day-rotational off
Disclaimer
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