Vmware Lead

Position Purpose

Design and participate in the deployment of resilient and high-performance infrastructure solutions in internal and public clouds as a Product Owner around VMWARE technology.

• Maintain production services in operational condition 24/7
• Provide level 3 technical support as a technical expert with the following objectives: Train / Document / Automate / Improve
• Work closely with global CIB infrastructure teams (Madrid, APAC, AMER, MEA, INDIA) to define strategy and ensure global alignment
• Manage, monitor and lead technical projects independently
• Participate in major projects as SPOC VMWARE Infrastructure

Responsibilities

Direct Responsibilities

Provide the expected expertise support VIRTUALIZATION VMWARE in order to maintain the Production IT environment in operational conditions.

• Automate and Industrialize the technical solutions that will be delivered
• Ensure that you always respect the BNP CIB security policies in force
• Design, troubleshoot and maintain enterprise virtualization platforms
• Work closely with the Nearshoring team in Madrid/Warsaw and ensure overall alignment with AMER and APAC
• Work in a team environment and foster open communication to ensure knowledge transfer to team members
• Design products and services around the cloud by preparing product specifications and managing the Lifecycle
• Know how to evolve in a very dynamic environment that offers and promotes digital technologies and innovation.
• Be customer oriented
• Be independent and proactive.

Contributing Responsibilities

The Digital Platform domain within the CIB ITO PRODUCTION entity is in charge of the following scopes:

• IAAS (Infrastructure As A Service): Server / OS / Storage / Backup / Virtualization
• CAAS (Container As A Service): Containers / Middleware / Sharepoint
• PAAS (Platform As A Service): Databases / Data Analtics
• Infrastructure Services: Micro segmentation / Load Balancing / API gateway / Automation
• Risk & Improvement: Obsolescence / Security / Continuous improvement / ITIL Process
• For this position you will be integrated into the IAAS-VIRTUALIZATION team made up of around twenty EMEA people and in charge of products and services around virtualization technologies (VMWARE/NUTANIX) in a Production environment.
• Work as a member of a team, adhere to corporate standards and change management processes, and work to improve IT standards and policies.
• Proficient in English.
• Good interpersonal and communication skills.

Technical & Behavioral Competencies

Business skills:

• Architecture (Mastered)
• Knowledge of Data (Mastered)
• IT development (Mastered)
• Computer tests (Expert)
• IT infrastructure (Expert)
• Management of production operations (Expert)
• Computer security and cyber security (Mastered)
• IT / Business Relations (Mastered)

Transversal skills:

• Analytical capacity (Expert)
• Ability to lead a meeting, a seminar, a committee, a training session, etc. (Mastered)
• Ability to understand, explain and lead change (Mastered)
• Ability to define relevant performance indicators (Mastered)
• Ability to work with Agile methods (Mastered)

Behavioral skills:

• Ability to share/transmit knowledge (Expert)
• Be results oriented (Expert)
• Creativity & Innovation / Ability to solve problems (Expert)
• Ability to collaborate / teamwork (Expert)
• Develop and maintain system documentation, including configuration guides, and standard operating procedures. - Direct and be responsible for the implementation effort.
• Provide technical guidance and mentorship to team members.
• Assess demand for their service or technology area and develop plans to meet future capacity needs and makes recommendations to the manager.
• Aware of all critical changes to infrastructure and applications that could impact service delivery to their business customers.
• Able to work autonomously and as part of a team using strong analytical skills.
• Be service oriented, customer focused, positive, committed and have an enthusiastic can do attitude.
• Demonstrate a systematic and logical approach to problem-solving.
• Able to follow the bank’s standards, processes, and procedures.
• Escalating incidents internally or to 3rd party partners when required.
• ITIL 4 Foundation qualification.