2 - 3 years
3 - 6 Lacs
Posted:6 days ago|
Platform:
Remote
Full Time
· Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication platforms.
· Provide accurate and detailed information about products and services, including troubleshooting support and advice.
· Resolve product-related issues by working with internal teams and escalating when necessary.
· Track and follow up on customer cases to ensure timely resolution.
· Work with relevant teams to address product defects or service issues
· Document and report recurring issues to the product team to improve product performance
· Assist customers with placing orders, checking order status, and managing product returns or exchanges
· Stay informed about product updates, new releases, and promotions to assist customers effectively
· Document all customer interactions, inquiries, and complaints in the customer service database.
· Provide regular feedback to the Product Service Manager regarding customer concerns and suggestions for improvement
Work Environment:
· 5 Days work
· WFH based on Company policies
Experience:
Minimum of 2-3 years of customer service experience, preferably in a product service department or technical support environment.
Qualification:
Diploma / BE Mech
Skills
· Excellent communication skills, both verbal and written
· Hindi speaking – Mandatory, Other languages added advantage
· Ability to handle multiple tasks simultaneously in a fast-paced environment
· Proficiency in using customer service software, CRM systems, and Microsoft Office Suite
Job Types: Full-time, Permanent
Pay: ₹320,000.00 - ₹630,000.00 per year
Benefits:
Work Location: In person
Trident Pneumatics Pvt ltd ( Atlascopco Group )
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