Visa Executive

Role Overview: As a Visa Processing Officer, your primary responsibility will be to ensure the timely and accurate processing of all visa applications. This will involve verifying the information provided with each application, informing applicants of any issues that may arise, and responding to inquiries in person and over the phone. You will also be responsible for processing visa applications, making decisions on them, and communicating these decisions to the applicants. Key Responsibilities: - Attend to inquiries for visa assistance from various sources such as emails, calls, and walk-ins. - Address visa-related queries, prepare necessary documentation for further processing, and keep clients informed about the status of their visas. - Promote and cross-sell other services like packages, tickets, and insurance. - Stay updated on the latest visa regulations and contribute to marketing efforts to attract more business. - Deal with disciplinary matters and customer complaints. - Collaborate with team leaders to drive sales performance and align work strategies. Qualifications Required: - Strong understanding of visa processes. - Excellent English language skills for effective communication. - Willingness to work extra hours during peak seasons and on Sundays. - Problem-solving skills and ability to handle client interactions with professionalism. Company Details: The company values proactive approaches and dedication in ensuring a smooth and efficient visa application process for clients, contributing to the growth and success of the business. Regular meetings with company directors provide insights into strategic planning, local issues, and future trends impacting visa processing operations.,