Job
Description
Job Title: Visa Counsellor Department: PNS Visa Services Location: Sushma Infinium , Zirakpur Reports To: Visa Manager / Branch Manager Job Summary: The Visa Counsellor is responsible for guiding clients through the visa and immigration application process. This role involves understanding each client’s eligibility and requirements, providing accurate and up-to-date information, preparing and submitting visa applications, and offering support throughout the approval process. Key Responsibilities: Counsel students or clients regarding visa procedures and documentation for countries such as Canada, Australia, UK, USA, Schengen nations, etc. Assess the eligibility of clients based on current immigration laws and visa categories. Assist clients in preparing and organizing required documents for visa submission. Submit visa applications and follow up with embassies, consulates, or VFS centers. Stay updated on immigration policies, changes in visa rules, and government regulations. Coordinate with universities or embassies as required to facilitate the visa process. Provide pre-departure support and orientation regarding travel, accommodation, and cultural expectations. Maintain records of all client interactions, application status, and outcomes. Respond promptly to inquiries via email, phone, or in-person appointments. Achieve individual and team targets related to visa application success rates and client satisfaction. Required Skills and Qualifications: Bachelor’s degree in any discipline 1–3 years of experience in visa processing, immigration consulting, or international education. Strong knowledge of visa processes and immigration rules for key destination countries. Excellent communication and interpersonal skills. Detail-oriented with strong organizational and time-management abilities. Proficiency in Microsoft Office and CRM software. Preferred Qualifications: Experience in student visa counselling or work/residency visa applications. Certifications in immigration law or related training courses. Working Conditions: Office-based role with occasional travel to seminars, education fairs, or embassy visits. May require extended hours during peak admission seasons. Job Type: Full-time Pay: ₹11,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
