Visa Counselor ( Female )

Job Summary

We are seeking a compassionate, knowledgeable, and client-focused Visa Counsellor to join our New Zealand immigration advisory team. In this role, you will handle inbound inquiries and provide personalized guidance to clients on the most suitable New Zealand visa options. You will be expected to build trust, clarify processes, and ensure a smooth transition from consultation to application with exceptional service and professionalism.

Key Responsibilities: Client Consultation

• Attend to walk-in clients, phone inquiries, and online leads routed from the marketing or front desk team.
• Understand each client's personal and professional background to assess their visa eligibility.
• Provide clear and accurate advice on various New Zealand visa categories (e.g., Student, Visitor, Work, Partnership).
• Conduct detailed counselling sessions and explain visa pathways, timelines, documentation, and associated costs.

Relationship Management & Support

• Respond promptly and professionally to client queries and concerns, building trust and rapport.
• Offer transparent, ethical, and up-to-date information in line with New Zealand immigration policies.
• Coordinate closely with internal departments (Documentation, Processing) to ensure proper case handover and tracking.

Reporting & Documentation Oversight

• Maintain accurate logs of all counselling sessions, client decisions, and feedback using CRM or spreadsheets.
• Support the documentation team in briefing clients on the next steps post-counselling.
• Generate weekly counselling status reports for review by the team lead or management.

Required Skills & Qualifications

• 1–5 years of experience in visa counselling, student counselling, or client advisory (preferably in immigration).
• Excellent verbal and written communication skills in English; knowledge of a regional language is a plus.
• Familiarity with New Zealand immigration policies and visa structures is strongly preferred.
• Empathetic and professional approach to client interaction, with a solution-oriented mindset.
• Working knowledge of CRM tools, Google Sheets, and standard office applications.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

• Day shift

Experience:

• Visa Counselling: 1 year (Required)

Work Location: In person