Visa Counselor

Job Title: Visa Counselor
Location: Amritsar, Punjab
Department: International Admissions / Immigration Services
Reporting to: Branch Manager / Senior Visa Officer

Job Summary:

We are seeking a detail-oriented and proactive Visa Counselor to join our team. The ideal candidate will be responsible for guiding students and clients through the visa application process for countries such as the UK, USA, Canada, Australia, and others. The role requires a deep understanding of visa regulations, excellent communication skills, and a customer-focused approach.

Key Responsibilities:

• Counsel students and professionals on visa requirements, documentation, and timelines for multiple countries.
• Provide end-to-end support in the visa application process including form filling, interview preparation, and documentation checks.
• Stay updated with the latest immigration and visa policies of various countries.
• Maintain accurate records of client interactions and application statuses.
• Coordinate with universities, consulates, and internal teams to ensure timely processing.
• Follow up with clients and handle queries via phone, email, or in person.
• Prepare clients for visa interviews through mock sessions and guidance.
• Track visa outcomes and maintain visa success rate statistics.
• Ensure a high level of customer satisfaction through professional handling of all visa-related concerns.
• Support marketing and outreach activities such as seminars, webinars, and education fairs.

Required Qualifications & Skills:

• Bachelor’s degree in any discipline (preferred: International Relations, Business, or related fields).
• Minimum 2 -3 years of experience in visa counseling, preferably in the education or immigration industry.
• Strong knowledge of international student visa processes for major study destinations.
• Excellent verbal and written communication skills.
• Ability to multitask and work under pressure with attention to detail.
• Proficient in MS Office and CRM systems.

Preferred Skills:

• Multilingual abilities.
• Experience working with student visa software and online portals (e.g., CAS systems, DS-160, ImmiAccount).
• Knowledge of university admission processes.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunities for professional growth and international training.
• Supportive work environment with a dynamic and diverse team.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person