Virtual Workspace IO Engineer

We are seeking a hands-on Virtual Workspace IO Engineer with a strong DevOps mindset to join our team. The successful candidate will support and maintain on-premises and cloud workloads using Citrix and Microsoft technologies. This role is focused on day-to-day operations, troubleshooting, automation, and continuous improvement. The IO Engineer will work closely with senior engineers and architects, applying DevOps best practices to streamline deployment, monitoring, and management of virtual workspace environments.

Primary Responsibilities:

• Support migration of on-premises workloads to cloud environments.
• Maintain and troubleshoot Citrix, Microsoft solutions, resolving technical issues as they arise.
• Develop, maintain, and execute automation scripts and tools (Terraform, Ansible, Python) for infrastructure provisioning and configuration management.
• Operate, monitor, and optimize CI/CD pipelines for image management and application deployment.
• Implement infrastructure as code (IaC) to ensure consistency and repeatability across environments.
• Collaborate with development, operations, and security teams to ensure reliable and secure delivery of virtual workspace services.
• Perform routine optimization of cloud infrastructure for performance and cost.
• Maintain and update system documentation for all environments.
• Ensure assigned tasks and projects are completed within planned timelines.
• This Job is for US Day Time schedule (regular shift worked between the hours of 6am 6pm CDT).
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so.

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• Entry-level certifications in cloud technologies (e.g., AWS, Azure, Google Cloud) preferred.

• Experience in virtual technologies such as VMware Horizon, Citrix, and Azure Virtual

  Desktop (AVD).
• Familiarity with cloud migration and automation concepts.

• Basic proficiency in scripting languages (Python, Terraform, Ansible).

• Exposure to CI/CD tools (GitHub Actions or similar).
• Understanding of infrastructure as code (IaC) principles.
• Strong organizational and analytical skills.
• Good problem-solving abilities.
• Effective communication and teamwork skills

Preferred Qualifications:

• Familiarity with IT service management principles (ITIL or similar).
• Hands on experience with virtual technologies such as Omnissa Horizon, Citrix, Microsoft Azure Virtual Desktop (AVD), Amazon Workspaces, and Google Cloud Platform (GCP).
• Use of AI driven features and willingness to learn about AI/ML applications in virtual workspace environments.
• Ability to assist in implementing AI-powered user interfaces, chatbots, and intelligent assistants under supervision.
• Awareness of current AI trends in virtual workspace is a plus.

Soft Skills:

• Ability to communicate technical concepts clearly to team members and non-technical stakeholders.
• Willingness to learn, take direction, and grow within the team.
• Collaborative mindset and ability to work effectively in cross-functional teams, including development and operations.
• Strong customer focus and commitment to delivering reliable user experiences.
• Adaptability and resilience in managing changing priorities and ambiguity.