Virtual Assistant

Role & responsibilities

1. Client Support & Communication

• Respond to emails, messages, and client queries in a timely and professional manner.
  
• Coordinate with internal teams to ensure prompt resolution of client issues.
  
• Schedule appointments, calls, and meetings as required.
  

2. Data Entry & Documentation

• Maintain and update client records, project trackers, and spreadsheets.
  
• Prepare reports, presentations, and documentation as per team requirements.
  
• Ensure accuracy and confidentiality of data handled.
  

3. Online Research & Information Gathering

• Conduct market or client-specific research and share insights with the team.
  
• Gather competitor or product data for internal strategy discussions.
  

4. Calendar & Task Management

• Assist in managing daily schedules and follow-ups for assigned team members.
  
• Send reminders for meetings, deadlines, and tasks.
  

5. Project Assistance

• Support ongoing projects by tracking deliverables and timelines.
  
• Help in preparing checklists, progress reports, and status updates.
  

6. Tools & Platforms Support

• Learn and work with internal tools such as CRM, HRMS, or ticketing platforms.
  
• Maintain logs of support tickets and ensure closure within defined SLAs.
  

7. Content & Social Media Support (if applicable)

• Assist in drafting email templates, social media posts, and basic content.
  
• Help schedule posts and monitor engagement across platforms.
  

8. Professional Etiquette

• Maintain confidentiality and professionalism in all interactions.
  
• Follow organizational policies and take feedback positively.

Preferred candidate profile

Willing to work in night shift