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Pes Hr Services
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Vip Support Engineer

Vip Support Engineer

Pes Hr Services

3 - 6 years

|

4 - 8 Lacs

Ahmedabad Gujarat India

Posted:3 days ago| Platform: Foundit logo

Apply

Skills Required

VIP support remote support tools ITSM ticketing tool

Work Mode

Remote

Job Type

Full Time

Job Description

Provide dedicated VIP support for senior executives and high-priority users
Deliver end-to-end desktop support including hardware, software, and peripheral troubleshooting
Handle user issues both onsite and remotely using remote support tools
Ensure timely resolution of incidents and service requests through ITSM ticketing tools
Maintain a high level of professionalism and responsiveness in communication with VIP users
Perform routine system checks and assist with system upgrades and configurations
Possess L1-level knowledge of routing and switching for basic network issue identification
Escalate unresolved issues to appropriate L2/L3 teams while ensuring proper follow-up
Document troubleshooting steps and solutions in the knowledge base

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