VIP Coordinator

As a VIP Coordinator at Sunrays Consulting, your primary responsibility will be to maintain and strengthen relationships with our VIP players. You will play a crucial role in handling inquiries and requests, assisting Key Account Managers, and collaborating with internal teams to ensure a top-notch experience for our VIP clientele. Fluency in English is a must to effectively communicate with our international players. Your key responsibilities will include providing prompt and professional support to VIP players, tailoring communication to their individual needs, and assisting Key Account Managers with administrative tasks and operational support. You will also work closely with the sales team to implement strategies focusing on retention, reactivations, and cross-sell opportunities for VIP players. Collaboration with various departments to enhance the VIP player experience, preparing reports on player activity and feedback, and analyzing player data to identify trends and areas for improvement will be part of your routine tasks. Additionally, you will be involved in ad-hoc Key Account Management duties such as player outreach and support in marketing activities. To excel in this role, you must have fluency in English, previous experience in customer service or account management, strong communication skills, the ability to multitask in a fast-paced environment, proficiency in CRM systems and MS Office, and a proactive and detail-oriented approach to work. You should also be comfortable working both independently and as part of a team.,