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Vice President - Lean Digital Transformation (Customer Service / Contact Centre)

8 - 12 years

0 Lacs

hyderabad telangana

Posted:2 months ago| Platform: Shine logo

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Skills Required

process excellence digital transformation analytics solution design process consulting strategic thinking leadership ai projects lean six sigma methodologies

Work Mode

On-site

Job Type

Full Time

Job Description

As a Vice President - Lean Digital Transformation (Customer Service / Contact Center) at Genpact, you will play a crucial role in driving the transformation agenda and continuous improvement initiatives. Your responsibilities will include: - Aligning with the COO to create and deliver the transformation agenda - Identifying and delivering AI projects for value creation - Partnering with service line experts to build solutions for long-term capability - Delivering committed productivity and improving quality of operations through transformation initiatives - Orchestrating operational excellence and governance for short-term improvement and long-term value creation - Collaborating with cross-functional teams to own and prioritize transformation initiatives Specific traits and success competencies expected from you include being growth and results-focused, intellectually agile, a proven leader in managing delivery and operations, adept at building internal networks, comfortable with risks, digitally savvy, and possessing strong consultative selling skills. Qualifications we seek in you include: Minimum Qualifications / Skills: - Post Graduation from a top institute - Experience in process excellence and digital transformation in Customer Service / Contact Center domain - Senior leadership experience in digital transformation, analytics, solution design, or process consulting - Global exposure with a track record in delivering strategic projects - Excellent communication and influencing skills - Competency in strategic thinking, leadership, and Lean Six Sigma methodologies Preferred Qualifications/ Skills: - Track record of driving transformation in large-scale global operations - Driving value for customers through digital transformation in the Trust & Safety domain Join Genpact to be a part of a global professional services and solutions firm that is committed to creating lasting value for clients through innovation and expertise in digital operations services, data, technology, and AI.,

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