Vice President - Head of Source to Procure Operations

Role Overview: As the Vice President - Head of Source to Procure Operations at Genpact, your primary responsibility will be to lead global operations in order to achieve or exceed P&L targets. You will play a crucial role in delivering the company's digitalization strategy by utilizing technologies such as Robotics Process Automation (RPA), Artificial Intelligence (AI), and blockchain to enhance operational delivery and customer experience. Key Responsibilities: - Initiate discussions with GPO client-side to identify key focus areas and drive operational support and Continuous Improvement (CI) initiatives. - Implement mechanisms to identify performance gaps and breakthroughs, and develop improvement plans to enhance operational processes. - Act as a senior escalation point for resolving customer and internal issues, implementing mitigation plans to ensure repeat complaints are eliminated. - Maintain and improve customer relations, with a focus on enhancing Net Promoter Score (NPS). - Collaborate with clients to understand requirements and translate them into effective delivery plans. - Identify transformation and productivity opportunities, monitor savings targets, and ensure timely deliveries of sourcing projects. - Engage with internal Genpact teams to increase knowledge and expertise in sourcing, procurement, and AP processes. - Collaborate in the new deal process, including solutioning, pricing, due diligence, transition, and stabilization. Qualifications Required: Minimum qualifications: - Bachelors/Masters degree in Procurement, Commerce, Business, Engineering, Economics, or related subject from a reputed University. - Minimum span of 400. - Subject matter expertise in sourcing, procurement, and AP operations with coaching and mentoring abilities. - Strong negotiation, interpersonal, and communication skills. - Working knowledge of lean six sigma framework for continuous performance improvement. - Experience in leading and growing profitable accounts with excellent customer service skills. - Ability to lead large teams across multiple locations and encourage cultural diversity. - Effective influencing, creative thinking, and relationship building skills. Preferred qualifications: - MBA or professional certification in Procurement. - Knowledge of Coupa, Oracle Fusion is advantageous. This role at Genpact offers a challenging opportunity to lead global operations and drive digitalization strategies in sourcing and procurement. By taking on this role, you will have a significant impact on operational excellence and customer satisfaction.,