Vice President 1

EXL

10 - 15 years

50 - 85 Lacs

noida

Posted:23 hours ago| Platform:

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Skills Required

manager internal audit manager quality assurance iso process improvement consulting healthcare ms office analytics financial services process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Drive improvement and innovation for value delivery to EXL and ClientsDevelop process improvement and transformation strategy aligned to key clients strategic priorities
Support in EXL strategic priorities for driving value capture for EXLBuild a strong QE team to strategize and execute process improvementsBuild employee engagement ; ; / development programs in line with functional and business vertical plansBuild strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program ;
Successful execution of Process Improvement StrategyResolve implementations - Identify and execute at least one key transformation project impacting client business outcomes for strategic client relationships\BB / MBB densityC-Sat score on Value Addition and ContributionBuild domain specific solutions and diagnostic toolkitsBuild best practice compendium on key business situations / problems
Develop QE capabilities for business development and support in solutioning for key prospectsBuild diagnostic toolkits for key business areas in partnership with business innovation team and operations subject matter experts
Successful cross-sell of Transformation capabilitiesDevelopment and application of diagnostic toolkits representing key business footprintCompelling solutioning from value delivery standpointManage
Pivot to a Digital/ Smart QA model with a lean human intervention ;Expand QE effectiveness in the evolving Platform- Services business modelMeeting QA performance measures (monitoring / feedback targets, precision, QC density)
Satisfactory auditsEmployee engagement scoreCoverage of eligible QCAs in key interventions (eg, QC Cert)Compliance to Client/ External/ Internal audit and certifications
Manage external auditors relationship and on- going annual and interim audits
Engage and co-ordinate with internal and external stakeholders pre, during and post audit periodsOptimize cost models for external certificationsEnsure ongoing certifications are kept up to dateNIL audit observations ; ;Person attributes ;
Excellent working knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook
Knowledge of calls recording system and its usage (NICE, Witness, etc) preferredProficient with Minitab softwareProficient with MS-VISIO for flowcharting/process mapping software
Domain Knowledge across Insurance/ Healthcare/ Platforms- Services/ Utilities preferredKnowledge of quality systems (ISO, COPC)Working knowledge of Transaction Monitoring (QA and QC)Operational planning and process management to effectively plan, prioritize and execute everyday QC operations
Knowledge of quality assurance, process improvements, domain, etc ;
Consulting mindsetStrategic focus and strong business acumen
Demonstrates a global mindset
Demonstrates an intellectually agile and analytical approach and thought processIs a brand ambassador
Conformance to policies / compliances with auditing skills and eye for details
Ability to coach and give feedback on an ongoing basis
Interviewing skills ;
Strong written and verbal communication Skills
Project management skills and ability to lead in a continually challenging environment

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