Vialto Onsite EUC - Bangalore

Deliver onsite and remote EUC support for desktops, laptops, printers, and peripherals

Diagnose and resolve hardware, software, and operating system issues

Support Windows OS, Microsoft Office, Outlook, and collaboration tools

Handle incident, service request, and problem management as per ITIL processes

Coordinate with central IT teams and vendors for escalations and resolutions

Perform system installations, upgrades, patching, and asset management

Ensure compliance with IT security policies and data protection standards

Provide excellent customer service and timely issue resolution

Responding to tickets and walk-in requests within defined SLAs

Troubleshooting network connectivity issues (LAN/Wi-Fi/VPN)

Managing user accounts, access permissions, and device configurations

Documenting solutions, procedures, and support activities

Supporting onboarding and offboarding IT activities for employees

Strong experience in End User Computing (EUC) / Desktop Support

Hands-on knowledge of Windows OS and Microsoft 365 tools

Experience with hardware troubleshooting and peripheral devices

Familiarity with ITSM tools and ticketing systems

Good understanding of basic networking concepts

Exposure to Active Directory and Group Policy

Knowledge of SCCM, Intune, or endpoint management tools

ITIL certification or IT service management knowledge

Strong communication and customer-handling skills

Ability to work independently in an onsite environment

Diploma / Bachelors degree in IT, Computer Science, or related field

25 years of relevant onsite EUC or desktop support experience