Verification Of Employment- Voice Process

1 - 3 years

4 - 6 Lacs

Posted:9 hours ago| Platform: Naukri logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Role & responsibilities

Answering or making calls to employers to verify the employment status of borrower

  • Responding efficiently and accurately to employers and client
  • Obtain the information and document it in a client approved template. Upload the same in clients system
  • Follow up on orders where necessary
  • Meet TAT and Quality matrix
  • Handle escalations, investigate and eliminate root causes and handle reporting requests to support decision making.
  • Support Managers in critical decisions making in the process which can be valuable in improving efficiency or quality.
  • Lead by Example. Ensure working environment is stable and people feel motivated to participate and involved.

Qualification & Experience:

Educational qualification and years of experience required in any specific domain/skill for the role:

  • Basic Degree completion (15 years of education).
  • Excellent written and oral communications skills.
  • Completed minimum of 6 Months in US Mortgage Voice Process
  • Good exposure to MS office Excel
  • Not on performance improvement plan / Counselling in last 6 months
  • Should be willing to work in nightshift

Preferred candidate profile

Perks and benefits

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