Vendor Management Specialist

As a Supply Associate, you will onboard cleaning contractors on Livspace platform. You will build and manage relationship with contractors in the respective cities.

• Manage contractor partner bandwidth.
• Monitor SLAs and solve customer escalations by working with contractor.
• You will be in-charge of scheduling/rescheduling of site visits for inspection where required. 
• You will finalize and document agreed service cost in consultation with service partners.
• Allocate Customer success managers and handover of service activities to the Order Execution team.
• Ensure delegated customers queries/concerns are addressed on time.
• Ensure completion of all service activities within committed timelines, budget and quality by regular followup checks with customers/partners.
• Decide on fixes/redoing a job & follow up with partners to execute the same.
• Approve partner payout post service completion.

External Skills And Expertise

• Graduate/Post Graduate from any Institution.
• 1 to 2 years of vendor management experience in cleaning or interiors category
• Excellent communication and interpersonal skills.
• Multi-tasker with prior experience of working on CRM tools.
• Hands-on with Microsoft Office & Google Suite tools including Excel, Google Sheet etc.
• Knowledge of basic negotiation and operations skills