Vendor Communications &Packaging Compliance Coordinator

Job Title: Vendor Communications & Packaging Compliance Coordinator

About the Role:

Key Responsibilities:

• Review vendor/seller submissions against packaging guidelines – assess test drop reports, shipping risk, correct item/ASIN alignment.
• Correspond with vendors/sellers in writing (via email/chat) regarding incentive eligibility, guidelines compliance, and remediation required.
• Monitor item lists for high-velocity SKUs that may ship with reduced packaging; assist internal mining of opportunity items.
• Use translation tools to support communications with European marketplace vendors (DE, FR, ES, IT, PT) while primarily communicating in English.
• Work with Indian off-shore team to meet weekly throughput and accuracy targets, escalating when packaging fails could impact FC operations or customer experience.
• Maintain accurate records of approvals/denials, report weekly metrics, highlight recurring issues/trends for process improvement.

Key Skills & Qualifications:

• Bachelor’s degree or equivalent experience.
• Excellent written English communication and strong emotional intelligence in vendor-facing correspondence.
• Detail-oriented with ability to interpret packaging risk (e.g., “round item may roll on conveyor”, incorrect ASIN prototypes).
• Comfortable using translation tools and working across multiple vendor markets.
• Experience in B2B vendor communications, supply-chain/operations, or customer-facing role is preferred.
• Ability to ramp quickly and work in a high-volume, high-transaction environment; target to reach proficiency within ~1 month.

Good to Have / Preferred:

• Experience in a fulfilment centre or packaging operations (intuitive understanding of packaging/shipping risk).
• Experience working internationally, with multi-language vendor base.
• Demonstrated ability to meet throughput and accuracy KPIs.
• Basic Excel/Google Sheets skills for tracking metrics.

If you're ready to make a difference and contribute your expertise to our team, we want to hear from you! Please send your updated resume to surjith.cm@linnk.com