UX Expert - (UX/UI design)

Roles & Responsibilities :

Key Responsibilities:

1. You are responsible for managing India UX projects, including making the financial planning with data-driven evidence (proficient in excel), consolidating information from regions by proactively driving communications, supporting APAC UX lead of summarizing the data for reporting with India view (proficient in PPT).

2. You are responsible for supporting the UX APAC lead for achieving the UX KPIs by standardizing the processes, making proposals for strategic plannings, promoting and maintaining the project data and artifacts to drive the success together.

3. You are responsible for driving UX project management as the leading role in India, with close alignment with India key stakeholders, including but not limited to consulting, planning, conception, implementation by applying UX methodologies with a proactive and committed attitude.

4. You are responsible for identifying user needs through qualitative and quantitative research methods and communicate them within the customer team. You will conduct user research with your customers, such as user interview, usability testing.

5. You are facilitating design thinking ideation workshop to gain insights from project members and end customers, fluent in English.

New service development:

In long-term, you are also required to build the capability to identify potentials and needs within the organization to create great end to end solutions and services to reach a better customer experience, support the development of the digital business strategy, policy deployment and implementation of dashboards as well as reporting tools within the business.

Identify potentials and new needs together with your customer and create new services.