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Truecaller
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Principal Product Designer

Principal Product Designer

Truecaller

10 - 12 years

12 - 14 Lacs

Bengaluru

Posted:7 hours ago| Platform:

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Skills Required

Telecom Health insurance Operational excellence Agile Product design Adobe Usability testing Analytics Android Visual Design

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a

Pricipal Product Designer

for the Truecaller for Business app-side experience, you will be instrumental in shaping the B2B2C journey. You will design intuitive and impactful solutions that serve two primary users: our business customers who leverage Truecallers platform for their communications, and their end-consumers who receive these enhanced calls and messages.

Your work will directly contribute to making "Delta 4" changes for both enterprise customers (e.g., professional appearance, high call pick-up rates, efficient communication workflows) and end-users (e.g., visual caller ID, clear context, secure calls).

This role requires a deep understanding of user needs, strategic thinking, and the ability to translate complex technical and regulatory requirements into seamless, delightful consumer experiences. You will be a key thought partner in navigating the balance between technical capabilities, regulatory compliance, and market demands, helping Truecaller for Business solidify its position as a leader in trusted communication.

What you bring in:

10-12 years of experience in product design, with a strong portfolio showcasing successful B2C app-side design projects, particularly those involving complex systems or multi-sided platforms.
Proven expertise in UX research, information architecture, wireframing, prototyping, and visual design tools (e.g., Figma, Sketch, Adobe XD).
Demonstrated ability to translate complex user needs and business requirements into intuitive and engaging user experiences.
Strong understanding of mobile platform conventions (Android and iOS) and responsive design principles.
Excellent communication, presentation, and interpersonal skills, with the ability to articulate design decisions and collaborate effectively with diverse teams.
Bonus:
Experience designing for two-sided markets or B2B2C products, understanding the interplay between different user types.
Bonus: Experience with video communication or rich media integration in app design (e.g., Video Caller ID).

The impact you will create:

Crafting user experiences:
For example, you will ensure the display of verified business identities is clear, trustworthy, and provides necessary context. You will design engaging post-call experiences, such as "Call Me Back" requests and user feedback mechanisms, to improve customer satisfaction and business outcomes.
User Research & Insights:
Conduct thorough user research (interviews, surveys, usability testing) with both business stakeholders and end-consumers to uncover pain points, needs, and opportunities. Understand why consumers are hesitant to answer unknown numbers, and how Truecallers solution can overcome this trust deficit.
Strategic Product Vision:
Collaborate closely with Product Managers, Engineers, and other cross-functional teams to define product strategy, roadmap, and requirements. Translate business objectives (e.g., increasing call pick-up rates for business numbers, enhancing brand recognition) into innovative design solutions.
Design Execution:
Create detailed user flows, wireframes, prototypes, and high-fidelity UI designs that reflect best practices in mobile design. Ensure visual consistency, usability, and a delightful aesthetic across all app touchpoints.
Data-Driven Iteration:
Utilize analytics and performance data (e.g., answer rates, post-call engagement metrics) to validate design decisions, identify areas for improvement, and drive continuous iteration.
Cross-Platform Consistency:
Ensure a consistent and high-quality user experience across various devices, operating systems (Android and iOS), and networks, recognizing Indias fragmented telecom landscape.
Advocacy & Mentorship
: Champion user-centered design principles throughout the organization. Mentor junior designers and contribute to fostering a strong design culture.

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Principal Product Designer

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Pricipal Product Designer

Your work will directly contribute to making "Delta 4" changes for both enterprise customers (e.g., professional appearance, high call pick-up rates, efficient communication workflows) and end-users (e.g., visual caller ID, clear context, secure calls).

What you bring in:

Bonus:

Bonus: Experience with video communication or rich media integration in app design (e.g., Video Caller ID).

The impact you will create:

Crafting user experiences:

User Research & Insights:

Strategic Product Vision:

Design Execution:

Data-Driven Iteration:

Cross-Platform Consistency:

Advocacy & Mentorship

More Jobs at Truecaller