US Voice Process

NR Consulting

1 - 4 years

1 - 4 Lacs

noida kolkata

Posted:2 days ago| Platform:

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Skills Required

outbound calling call center management crm software

Work Mode

Work from Office

Job Type

Full Time

Job Description

Note- Candidate should have work experience in US Voice Process and it should be there in their resume

Key Responsibilities:

Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
Engage customers in meaningful conversations to promote products/services or gather required information.
Achieve daily/weekly/monthly Targets and conversion targets.
Handle objections professionally and escalate complex issues when necessary.
Collaborate with team leads and quality analysts to improve call quality and performance.
Ensure compliance with company policies and US calling regulations

Required Skills & Qualifications:

Bachelors degree or equivalent.
1–4 years of experience in outbound calling, for US clients.
Open to Work from Office
Excellent verbal communication and interpersonal skills.
Familiarity with CRM tools and call centre software.
Open to work night shifts and adapt to US time zones.
Goal-oriented with a positive attitude and strong work ethic.

Knowledge of US culture and customer behaviour

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