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Devdort
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US Voice Process Executive

US Voice Process Executive

Devdort

3 years

2 - 4 Lacs

vadodara gujarat

Posted:1 day ago| Platform: SimplyHired logo

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Skills Required

microsoft outlook customer service computer literacy english microsoft office 12th pass bachelor's degree in-person diploma communication skills office experience

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Troubleshoot and resolve client issues effectively, ensuring first-call resolution whenever possible.
Provide responsive support via calls, chats, and emails to clients and internal teams.
Maintain updated knowledge of products, services, and company policies.
Collaborate with Sales teams to support client retention and satisfaction.
Ensure accurate documentation and oversee issues until closure.
Adapt to evolving responsibilities and assist in additional departmental projects when required.

What We Expect You To Have:

Qualification:
Higher Secondary (10+2 diploma) with 3 years’ experience in a related field; OR
Any Graduate degree with 1 year of experience.
Strong computer literacy: Microsoft Office, Outlook, and internet-based tools.
Excellent oral and written communication skills (English).
Ability to multi-task (calls, chats, emails) in a fast-paced environment.
High attention to detail and professional demeanor with ownership of every interaction.
Flexibility in working hours (mandatory).
Team player mindset with collaborative problem-solving skills.

What We Offer:

Transportation allowance
Canteen subsidy
Night shift allowance (as per process)
Schedule attendance bonus
Health Insurance coverage
Tuition reimbursement programs
Incentive components (campaign-wise)
Work-life balance initiatives
Rewards & Recognition opportunities
Internal movement & career growth via IJP

Job Types: Full-time, Permanent, Fresher

Pay: ₹23,000.00 - ₹40,000.00 per month

Benefits:

Provident Fund

Application Question(s):

Are you fluent in English?
Are you located in Vadodara, Gujarat?
Are you comfortable to work in rotational shifts and rotational week off (24*7 working environment)?
Do you have any experience in US Voice Process?

Work Location: In person

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