US Voice Process

JOB FUNCTIONS AND RESPONSIBILITIES

• Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
• Logs all borrower contacts into the loan servicing system
• Offer long term resolutions to customers to resolve delinquency
• Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
• Required to make the prescribed number of contacts during the daily work schedule
• Familiar with the customer relations functions and the services offered
• Perform miscellaneous job-related duties as assigned by the department manager

EDUCATION / EXPERIENCE

• This position requires strong customer service skills
• Must be fluent in English
• Overall knowledge and experience in mortgage loan servicing desirable but not required
• Graduate degree is preferred
• Undergraduates must have at least 6 months call center experience

WORK SCHEDULE OR TRAVEL REQUIREMENTS

• Must be willing to work in US timings

Q1. How many years of voice experience you have ?*

Q2. How Many Years of International voice process experience you have ?*

Yes
No

Q3. How would you rate the candidates communication skills in a scale of 1-5. 5 being excellent.*

Q4. Is the candidate available to start on 20th October if selected?*

Yes
No

Job Types: Full-time, Permanent

Pay: ₹350,000.00 - ₹550,000.00 per year

Benefits:

• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

Speak with the employer
+91 9035554044