US Process Team Lead (Audio | Data Entry)

You will be responsible for leading a Diary Processing and Crediting team in the processing of 194 local U.S. markets. As a Team Leader, your main objective will be to successfully lead your team to ensure the on-time delivery of daily market closeouts while meeting the minimum quality SLAs set by MRC. Your job purpose will involve leading a team of front-line operations associates and coordinating and distributing work for specialists and analysts to ensure timely and quality delivery under tight daily deadlines. It will be your responsibility to ensure that your direct reports follow standard operating procedures, escalation policies, and business rules set by the Operations Leader. You will also be responsible for assessing and providing feedback on assigned processes, rewarding and celebrating achievements, and addressing poor performance in collaboration with HR and Ops Leadership. Driving alignment among teams in multiple locations, providing feedback on the impact of product and technology changes, training new hires, and acting as an escalation point between Ops analysts, Reference Data, Policy, Reporting Teams, and offshore TCS teams will also be part of your role. Your key responsibilities will include providing leadership in assigned areas to cultivate and build a high-performing team, setting goals, using creative approaches to engage staff and implement change, promoting Nielsen values and operating principles, completing regular check-ins and performance evaluations, and recommending personnel actions. You will be required to maintain an Overall Entry-Level Accuracy rate for the service of 99.5% or greater, review and update documentation and training materials, manage the regular performance of all assigned processes for high quality and on-time delivery of data, create production schedules, ensure established SLAs are met, provide feedback to Operations Leader on process measures, identify continuous improvement opportunities, and support a root cause culture to ensure resolutions for performance incidents. To qualify for this position, you should have 3+ years of comparable operational experience, a college degree or 3+ years of comparable work experience, a proven record of delivering quality results on time, clear and effective communication skills, strong coaching and mentoring abilities, good judgment in decision-making, problem-solving skills, ability to resolve conflicts, proficiency in Google tools, and a strong understanding of Nielsen business, products, and processes.,