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3.0 - 5.0 years
5 - 9 Lacs
Gurugram
Work from Office
Mandatory Skills: Analytics(DMS). Experience3-5 Years.
Posted 1 month ago
4.0 - 8.0 years
3 - 6 Lacs
Chennai
Work from Office
Experience- 4 to 8 years Active Servicing, Default loans handling, Loss Mitigation, Bankruptcy, Loss Analysis, Foreclosure, REO, Flood Insurance, Hazard Insurance, Consumer reporting & Escrow Administration Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Active Servicing, Default loans handling, Loss Mitigation, Bankruptcy, Loss Analysis, Foreclosure, REO, Flood Insurance, Hazard Insurance, Consumer reporting & Escrow Administration
Posted 1 month ago
3.0 - 8.0 years
10 - 20 Lacs
Mumbai
Work from Office
SUMMARY Job Description Job Type : Full Time Job Summary : Responsible for performing post close audits ensuring 100% adherence to investor and agency / non - agency guidelines Job Responsibilities : Analyse loan files, including Borrower creditworthiness and ability to repay, red flag alerts, collateral valuation and worthiness, occupancy and employment verifications, title policies, and property insurance Examine and analyse assets, liabilities, income, and debt information related to applicants, which was used to make credit decision Ensure all debts in credit report are considered for calculating DTI and is compliant with client, Reverse Mortgage & FHA guidelines v Ensure Financial Assessment requirements are met as per Client , Reverse Mortgage & FHA guidelines Evaluate and review appraisal reports and collateral issues related to real estate in order to determine whether it may properly supports the approval of a loan application. Work on third party verification from ordering stage uptil completion. Ensure validation of re - verification with original documents and highlight any discrepancies / red flag Work with relevant parties to acquire required documents in order to verify the income and employment details of the applicant, review the applicant's credit profile, analyse financial statements, and consider other information in order to act on loan and credit requests. Ensure all discrepancies in the application file s were addressed and properly documented in writing Cure red flags, if any, that makes it eligible for sale in secondary market / investors Education & Experience : Education & Experience : Any Bachelor’s or Master’s degree (Any discipline) Must have a minimum of 3 + year of underwriting audit experience in US Residential Mortgage (FHA underwriting experience is mandatory) Prior exposure to Reverse Mortgage will be an added advantage Post - close underwriting experience would add to selection possibility Ability to effectively communicate to lines of business and senior management Effective oral and written communication skills Fast paced with attention to detail Hands on experience in Outlook and MS Office Tools Working Hours : Should be flexible to night shift Work Location : Should be flexible to work out of office full time from Mumbai
Posted 1 month ago
1.0 - 3.0 years
1 - 2 Lacs
Pune
Work from Office
Job Details: Designation: Senior Process Executive Job Level: JL 2A Job Location: Pune (Work from Office) Experience: 1-2 years Shift: US Shifts Notice Period: Immediate Job Description: Job Responsibilities: • Deliver on day-to-day process targets in meeting Customer SLAs. • Should be able to work as per the provided client shift timings. • Follow the governance mechanism established with the client. • Execute transactions as per prescribed guidelines and timelines. Technical Competencies: • Proficiency in MS office application. • Willingness to work in business aligned shifts. • Open to accept changes in work methods or systems to improve performance beyond agreed standards. • Mortgage knowledge is the added advantage. Work experience, Education Qualification & Soft skills: • Ability to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness. • Ability to follow policies, procedures, and written instructions, as well as verbal instructions or directions from his/her supervisor. • Ability to maintain confidentiality. • Bachelors degree in commerce, business administration or business management is preferred based on businesses aligned. • 1-2 years of full-time work experience in BPO/BPM industry and especially Mortgage domain experience will be the added advantage
Posted 1 month ago
0.0 - 5.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Hiring: Process Specialist Domain: Int’l Voice Customer Support Exp: 1+ Yr / Freshers Welcome CTC: Up to 6 LPA + Incentives Location: Bangalore Shift: 24/7 (US) Cab: Both Ways Work Mode: WFO | Immediate Joiners Only Contact- 8306474104(Aman)
Posted 1 month ago
1.0 - 5.0 years
1 - 6 Lacs
Bengaluru
Work from Office
Direct Walk-In interview opportunity TCS Bangalore on Saturday, 28th June, 2025 Note: Candidates with relevant experience in Mortgage Servicing can directly attend Walk-in interview. Please go through Norms and Eligibility criteria. Job Role: Process Associate / Senior Process Associate Process: Mortgage Servicing Walk in Drive Date: Saturday, 28th June 2025 Location: Tata Consultancy Services Ltd, Think Campus, Electronic City Phase 2, Bengaluru - 560100 Timing: 09:00 AM 12:00 PM Candidate to Carry: Original Photo ID Proof (PAN / Aadhar), All education /employment documents, Updated CV. Job Requirement: Excellent communication skills Candidates should be ok with Australian shift timings (Shift will start from 01:30 AM or 02:30 AM) Candidate should have at least 2+ years of experience in Mortgage Servicing OR Mortgage Fulfilment OR Mortgage Origination OR Mortgage Default Strong understanding of Mortgage Products, Loan Processes and Financial Regulations in Australia Candidates with Immediate to 45 days notice period will be preferred Candidates should have relevant experience in mentioned roles Minimum 15 years of regular, full-time education (10+2+3) Must have all educational & employment documents Mode of salary credit should have been from bank from all the previous employers (No cash in hand) PFB the norms to be followed during the Interview process. We will not hold responsible for any loss of original certificates viz, (X / XII / Graduation, PG, any other certificates etc.). It is the sole responsibility of the candidates. Two/four-wheelers can be parked in the parking area. Candidates must wait in the lounge. Water dispensers are available. Rest rooms are located near the wash area of cafeteria. TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above, please bring it to our attention immediately". *** Kindly share this information with your friends and bring them along with you ****
Posted 1 month ago
3.0 - 5.0 years
8 - 11 Lacs
Gurgaon, Haryana, India
Remote
JOB DESCRIPTION - US MORTGAGE FINANCE - WFH About Us: Nexdigm is a multidisciplinary group that helps global organizations meet the needs of a dynamic business environment. Our focus on problem-solving, supported by our multifunctional expertise enables us to provide customized solutions for our clients. We provide an array of solutions encompassing Business Consulting, Business Services, and Professional Services. Our solutions help businesses navigate challenges across all stages of their life cycle. Through our direct operations in USA, India, and UAE, we serve a diverse range of clients, spanning multinationals, listed companies, privately owned companies, and family-owned businesses from over 50 countries. Our multidisciplinary teams serve a wide range of industries, with a specific focus on healthcare, food processing, and banking and financial services. Over the last decade, we have built and leveraged capabilities across key global markets to provide transnational support to numerous clients. From inception, our founders have propagated a culture that values professional standards and personalized service. An emphasis on collaboration and ethical conduct drives us to serve our clients with integrity while delivering high quality, innovative results. We act as partners to our clients and take a proactive stance in understanding their needs and constraints, to provide integrated solutions. Quality at Nexdigm is of utmost importance, and we are ISO/ISE 27001 certified for information security and ISO 9001 certified for quality management. We have been recognized over the years by global organizations, like the International Accounting Bulletin and Euro Money Publications. Our team provides you with solutions for tomorrow; we help you think next . To know more about us, visit www.nexdigm.com Job Description As a Credit analysis expert, you will be directly reporting to the Asset manager in US. Your responsibilities will include providing financial insights and projections to the Asset manager You will provide reliable data and analysis to be used in decision-making. You will assist in the drafting of credit memo, Loan Template, Property Template, credit report and performing analysis, identify action items, and effectively frame decisions that need to be made. Responsibilities Provide support to the Asset manager in setting up new investments into iLEVEL, drafting credit memos, credit reports, and analysis reports. Identify and understand business challenges; propose and create solutions. Evaluating third-party management company effectiveness; assessing whether managers oversight of financial performance and quality of resident care meet expectations Analysing census, operations, clinical and financial performance on an on-going basis Reviewing and assessing reasonability of annual operating and capital budgets On a quarterly basis, produce a portfolio variance summary report showing each Project and its operating performance relative to the corresponding Approved Budget Acting as project manager and serving as primary day-to-day liaison to third-party management companies and reporting to unit leader on their requests for working capital, capital improvement funds and approvals required under the management agreement. Following the completion of the calendar year, prepare and submit a year-end report that will include: The actual operating results for each Project, along with a written explanation of whether loan operations for the calendar year, in fact, met or exceeded the Approved Budget and A discussion regarding the Approved Budget as it relates to the anticipated operating performance for the upcoming year to facilitate Owners evaluation of the proposed Budget for the upcoming year Core Competencies: Service Orientation Should be aware of both - the internal as well as external customers and their needs; and is committed to meeting the customers evolving, long-term needs the focus is on SERVICE Result Orientation Should be able to direct efforts towards developing and implementing realistic action plans to meet business objectives; with a sense of urgency the focus is on achieving RESULTS Initiative One must not only understand and accept the responsibilities towards his/her job; but also proactively works towards identifying challenges and its resolution the focus is on seeking SOLUTIONS Professionalism Should have in-depth knowledge of all functions and displays not only required skill-set, but also ethics and integrity while conducting the job the focus is on PROFESSIONALISM Cooperation One must ensure completion of all tasks at hand and simultaneously extends support to team members and displays joint ownership towards achieving business objectives the focus is on TEAMWORK Communication/Feedback Should believe in providing feedback to other associates and receiving feedbacks to enhance performance, thereby meeting business objectives the focus is on OPEN COMMUNICATION Other Benefits: Medical Insurance (self-coverage): Includes Group Mediclaim policy and Group Personal Accident Policy. Long Term Investment & Engagement Plan: This is an employee incentive plan introduced to encourage, reward, and incentivize eligible employees towards long-term engagement, to optimize their performance and enable them to partake in the growth of the Organization and further its best interests. Transportation support: Bus facility (where available) is allocated to you based on your requirement and availability of seats. Focus on individual career growth: via career aspirations discussions, rewards & recognition, long service awards. Career Enhancement programs through Continuous Learning, Upskilling, and Training. Focus on Holistic Well-being : The Wellness Corner: Access to a mobile application that provides expert guidance on physical, emotional, and mental well-being to you and your immediate family members. Support Mechanisms: Various support mechanisms like buddy program for new joiners, childcare facilities for new mothers etc. are made available for our Associates. Health Check-up Camp: Access to a mobile application that provides expert guidance on physical, emotional, and mental well-being to you and your immediate family members Skills Semi Qualified CA / ACCA / CFA or MBA Finance (preferably from a premier institute) with a good academic background (in the order of highest qualification preference) 4-6 years of related work experience in Real Estate Loan Financing. General knowledge of financial/credit analysis/Loan financing. Experience of understanding Loan financing for Real Estate Companies and developing the financial models Demonstrated aptitude in quantitative and qualitative analysis Excellent interpersonal, leadership, and communication skills. Ability to manage multiple tasks and adapt to a changing, fast-paced environment. Strong Excel, Word, and PowerPoint skills Superior attention to detail and ability to successfully manage multiple competing priorities while maintaining a view of the big picture. Demonstrated ability to influence others through effective verbal and written communication. Finally, our people are our most valuable asset; if you agree with us on this, we would love to meet you! Your interaction with us will involve: HR Interview 4 Technical + Client Interviews
Posted 1 month ago
1.0 - 5.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Hiring for US Mortgage Post Closing Skill set: One year experince in Post closing /Loan origination is mandatory Freshers are not eligible Flexible to work in US shifts Work from home Salary max up to 3.5 LPA Need immediate joiners Qualification: Only graduates or Post graduates can apply Interested candidates can walk-in to the below address with your resume and one govt id proof Address: Brigade Tech Gardens, Kundalahalli, Brookefields Green Avenue, Kundalahalli, ITPL Main Rd, Phase 2, Brookefield, Bengaluru, Karnataka 560037 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Posted 1 month ago
2.0 - 4.0 years
2 - 6 Lacs
Kolkata, Bengaluru
Work from Office
locationsKolkata, Biswa Bangla SaraniBangalore Fortune SummitBangalore - North time typeFull time posted onPosted 17 Days Ago time left to applyEnd DateMay 19, 2025 (13 days left to apply) job requisition idJR-0008948 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Posted 1 month ago
4.0 - 6.0 years
5 - 8 Lacs
Hyderabad, Mumbai (All Areas)
Work from Office
Job Description of Subject Matter Expert (SME) Job Title : SME Reporting to : Team Manager/Team leader, Operations Objectives The SMEs objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or concerns. Key Result Areas (KRAs) Operations: SME needs to be an expert in US Mortgage loan servicing especially in Loan Document Intake, Trial Payment Plan Monitoring, Mod Fulfilment and identifying all kinds of Loss Mitigation documents. • 4+ years experience working with US Mortgage in a servicing/collections environment. 1+ years of experience working with Fannie Mae, Freddie Mac, and Government guidelines required. The SME is responsible for maintaining constant Loss Mitigation end to end process knowledge in the team. Maintaining and documenting all process and investor updates received from the business area. Will be a part of clients calls as required and will be responsible to update the teams alongside the Supervisors. Regular cascading / providing training/ refreshers sessions on updates latest updates received from business and investors to all team members. Conduct the regular knowledge checks with the teams. Actively involved in suggesting and driving process improvements. Should have multi-tasking skills as a Trainer / QC / Processor and conduct refresher trainings / handle Quality sessions as per process requirement. Monitor and coach underperformers to improve their quality and efficiency. Be a part of the regular production and produce agreed numbers. Address and ensure resolution on all process related queries of the team members. Qualification: Diploma / Graduate any discipline. 4 - 5 years of experience in BPO, US Mortgage loan servicing . Skill Sets Experience in Loss Mitigation, foreclosure, bankruptcy, and mortgage servicing life cycle. Should have knowledge of banking industry rules and regulations, and government regulations regarding Loss Mitigation. The ability to multitask and follow mortgage-servicing guidelines accurately is imperative. Need to be well-versed with US Regulatory and investor guidelines. Good interpersonal skills Good written and verbal Communication skills Analytical and good judging skills Ability to grasp and learn quickly. Ability to coach Self-motivated MS Office Knowledge Ability to plan. Should be able to prioritize the daily work. Flexibility to work in different shifts. US -Mortgage Certification will be a value add. Should be willing to work from office and in night shifts If interested, please share your resume to priyadarshini.narayanan@cognizant.com
Posted 1 month ago
7.0 - 9.0 years
3 - 8 Lacs
Pune
Work from Office
Full Position Summary:This position entails a unique set of key duties and day-to -day tasks; would involve a relatively high degree of responsibilities for the business and other stakeholders. The Deputy Manager is responsible for managing the day-to-day operation of the department to include the processing, underwriting, closing, disbursing and servicing. The Deputy Manager will work closely with other teams to ensure successful alignment to goal achievement. The job holder is expected to have deep understanding of US residential mortgage underwriting function. Responsibilities: Overseeing functions within the teams to assure consistency and accuracy. Supervises and expedites the workflow by assigning the personnel necessary to meet schedule requirements. Monitors production levels and makes necessary adjustments to ensure a smooth workflow at a maximum output. Provides responses and information to higher management and onshore partners To ensure team meets daily SLA, production and qualify requirement Establish peer-to-peer relationships with in the team Ensure complete, transparent and frequent communication with the team and other stakeholder Adhere to the communication plan and rigor as agreed with the business To coach and provide feedback to team members and front line managers who are not meeting their targets or meeting the threshold To help team members to resolve queries and provide floor support. To identify process gaps and suggest improvement measures. Maintain confidentiality of all customer and employee information Respond positively to feedback and redirection Fully utilize systems, tools, training, and resources provided to maximize potential Assist other departments as neededQualifications Education: Bachelors in any stream.Experience: 5-7 years increasingly responsible experience in US Mortgage underwritingKnowledge / Skills / Abilities: Experienced mortgage professional with 5-6 years experience in underwriting with 2+ years experience in team management thorough knowledge of functional area and department processes. Has working knowledge of real estate lending criteria and federal, state, and agency compliance Has 3-5 years experience of team management Thorough knowledge of functional area and department processes. Has working knowledge of real estate lending criteria and federal, state, and agency compliance Can multi-task and manage time efficiently Has strong organizational skills, attention to detail, and basic Microsoft Office skills Good analytical and problem-solving skills. Strong organization and verbal and written communications skills. Highly adaptive and open to changes as the organization grows and its needs evolve. Qualifications Qualifications Education: Bachelors in any stream.Experience: 5-7 years increasingly responsible experience in US Mortgage underwritingKnowledge / Skills / Abilities: Experienced mortgage professional with 5-6 year
Posted 1 month ago
1.0 - 6.0 years
3 - 7 Lacs
Chennai
Work from Office
JOB TITLE: Due Diligence Underwriter SHIFT TIMING: Must be open for Night Shift POSITION TYPE: Full-Time LOCATION: Chennai Experience Range: 0.6 months 8 years Immediate Joiners Only Job description A Mortgage Underwriter plays a crucial role in the mortgage lending process by assessing the creditworthiness and risk profile of potential borrowers. The position involves analyzing financial information, reviewing loan applications, and making informed decisions to approve, conditionally approve, or deny mortgage loans. This role ensures that all loans meet the company's lending standards and regulatory requirements. Key Responsibilities : Loan Application Review: Analyse and verify loan applications, ensuring all required documents are complete and accurate. Assess the borrower's credit history, employment, income, and debt levels. Confirm the property's value through appraisal reports. Credit and Financial Analysis: Evaluate credit reports to determine the borrower's creditworthiness. Analyse financial statements, tax returns, pay stubs, and other income documentation. Calculate debt-to-income (DTI) ratios and loan-to-value (LTV) ratios. Property Valuation Review: Review appraisals and alternative value products for conformity to client-specified requirements to assess the accuracy of the property valuation. Compliance and Risk Assessment: Ensure loans comply with all federal, state, and local regulations. Adhere to company policies and guidelines. Identify potential risks and assess the overall risk level of the loan. Essential skills and requirements: Any bachelors degree. Proven experience in mortgage processing or underwriting. Strong knowledge of mortgage industry regulations and procedures. Excellent analytical and problem-solving skills. Detail-oriented with exceptional organizational abilities. Proficiency in using mortgage processing software and financial tools. Effective communication and interpersonal skills. Ability to work efficiently under pressure and meet tight deadlines. Solid understanding of financial statements and credit reports. Certification in mortgage underwriting or related fields is a plus. Share your Updated CV on -9384663108
Posted 1 month ago
2.0 - 7.0 years
8 - 14 Lacs
Bengaluru
Remote
Job Title : Live Underwriting Qualification : Any Graduate or Above Relevant Experience : 3 to 8 Years Must Have Skills : 1.Live underwriters 2.4Cs 3.Collateral Capacity 4.Credit & Income 5.mortgage loans 6.loan data, reports, and inspections Good Have Skills : Review and analyze the mortgage loan application to ensure eligibility, accuracy, completeness, and compliance with internal and regulatory guidelines Roles and Responsibilities : 1.The Conventional Underwriter reviews, conditions and underwrites mortgage loans in accordance with established policies and procedures and appropriate guidelines; examines all documentation for accuracy and completeness. Job Roles and Responsibilities 2.Review and analyze the mortgage loan application to ensure eligibility, accuracy, completeness, and compliance with internal and regulatory guidelines to minimize risk factors. 3.Review all required loan data, reports, and inspections to ensure the collateral is acceptable to investor and the company. 4.Responsible for making independent decisions regarding acceptance and risk of loans according to HUD, company, and investor guidelines. 5.Provides final approval underwriting of mortgage loans. 6.Completes all required paperwork and forms in a timely and accurate manner; prepares required forms. 7.Sign off conditions in a timely manner set by management. 8.Work with staff and management to find solutions on escalated loans. 9.May be requested to make recommendations for improving Internal Audits policies and practices. 10.Manage loans by using all functions of Encompass. 11.Effectively communicate underwriting decisions with processors and advisors 12.Maintain a high level of customer service and communication with other departments. 13.Other duties as assigned. Location : Remote CTC Range : 8 to15 LPA (Lakhs Per Annum) Notice period : 30 days Shift Timing : Night Shift Mode of Interview : Virtual Mode of Work : Work From Home Thanks & Regards, Aneesha HR Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number : 08067432440| Whats app : 9035128021| aneesha.g@blackwhite.in
Posted 1 month ago
0.0 - 4.0 years
2 - 3 Lacs
Mumbai
Work from Office
Debit card transaction decline calling to cardholders & help/educate + resolve issue via assigned systems. Contribute towards system, process and policy improvements/enhancements. Analyze Transaction Trends and share learning with seniors. Monitor & highlighting issues while keeping risk in control. Implement and adhere to the processes, policies and audit requirement of the unit. Preparation of MIS, Business Cases and Analytic reports for Debit card product. Skill Should have expertise in Excel, Power Point i.e. MS-office. Good Communication and Presentation skills. Interpersonal Skills Facilitate training sessions to the team members
Posted 1 month ago
1.0 - 6.0 years
3 - 7 Lacs
Navi Mumbai
Work from Office
SUMMARY Job Opening: US Mortgage Escrow SME Navi Mumbai (Airoli) Work Mode: Work from Office Shift: US Shift (6:30 PM IST 4:30 AM IST) Salary: Up to 7 LPA Location: Navi Mumbai, Airoli Experience Required: Minimum 3 Yrs or above in US Mortgage Escrow domain Key Responsibilities: Meet or exceed productivity and quality benchmarks as per team guidelines Conduct audits on processed items, provide constructive feedback Maintain dashboards, SOPs, and MIS reports Support processing associates with domain expertise Requirements 3-6 years of experience in US Mortgage Escrow processes Strong understanding of: Escrow analysis, set-up, and cancellations Initial escrow statements, HUD comprehension, tax amount reporting Pre - boarding loans, hazard insurance, MI cancellations Escrow tools like CoreLogic, LERETA, Proctor, Assurant Good to have: knowledge of mobile homes Proficiency in MS Office and typing (30+ WPM) Excellent communication, analytical, and team collaboration skills Willingness to work in night shifts and from office location Educational Qualification: Graduate/Diploma (4 years) in any discipline Preferred: Bachelor’s in Accounting , Finance , or relevant field Benefits Internal Job Promotion (IJP) opportunities Medical insurance coverage One-way cab facility
Posted 1 month ago
10.0 - 15.0 years
15 - 19 Lacs
Bangalore/Bengaluru
Work from Office
JOB CONTENT: Key Responsibilities: Manage the team, which include the below responsibilities: Allocate tasks and set targets to ensure 100% utilization of the team. Organize team meetings for various updates. Identify training needs. Provide training for new hires o Provide floor support to answer queries and ensure quality standards are maintained o Handle grievances raised within the team. Manage Performance of the team Provide periodic performance feedback in one on one meetings Conduct Performance Appraisals PBP allocation for constant low performers • Interact with clients to answer and close any queries raised • Maintain the MOMs (Memorandum of the Meetings) for client meetings and communicate the same to management and clients • Regularly create and send the below reports to clients or the supervisor. Individual Performance Report o Order Count Report .Productivity Efficiency Report. Shift wise Completion Report. Weekly Reports.Critical Error Analysis and Other reports as requested • Manage and update the SOP(Standard Operating Procedures) documents as required • Adhere to the productivity, quality and timelines standards defined to ensure Service Level Agreements (SLAs) are met for the team. JOB SKILLS: Excellent written and verbal communication skills Skilled in US Mortgage/Title Insurance, problem solving Ability to effectively meet customer needs and taking responsibility for customer satisfaction Flexible to work in shifts (night shift) Flexible to work from office Any graduate US Mortgage or Title Insurance Experience is Mandatory Immediate or 30 Days Notice Preferred Interested candidates please share your resume to goutam.das@fnf.com
Posted 1 month ago
1.0 - 6.0 years
3 - 5 Lacs
Noida, Greater Noida, Delhi / NCR
Work from Office
Interact with customers to follow up on outstanding debts. Plan and execute strategies to fully recover overdue payments. Call now to apply: Manya: 6386120495 Sonali: 8390422156 Himank: 9451173720 Numbers available on WhatsApp as well. Required Candidate profile Open to both graduates and undergraduates. Minimum 6 months of experience in US 1st/3rd party or legal collections Excellent verbal and written communication skills Immediate joiners preferred Perks and benefits 32K - 40K 5K T.A. 3K Bonus PF PLI's Meals OT
Posted 1 month ago
3.0 - 8.0 years
7 - 15 Lacs
Pune
Work from Office
Having the ability to review and asses key documents and mortgage information, such as: Income evidence; payslips, P60’s, SA302’s, financial accounts and business plans etc Credit reference reports, EPC reports, Companies House searches
Posted 1 month ago
15.0 - 25.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Project Role : Sales Origination Practitioner Project Role Description : Orchestrate and lead the entire origination process for a cross-client, cross service-group deal working with the CAL, the client team and relevant subject matter experts. Must have skills : Sales Pursuit Management Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : BE Summary :Lead and orchestrate the entire origination process for a cross service-group deal, working with the CAL, the client team, and relevant subject matter experts.Roles and Responsibilities:Develop and maintain relationships with key stakeholders, including clients, partners, and internal teams.Identify and pursue new business opportunities, leveraging expertise in ServiceNow applications.Collaborate with cross-functional teams to develop and deliver compelling proposals and presentations that meet client needs and drive revenue growth. Professional & Technical Skills: Must To Have Skills: Expertise in ServiceNow.Good To Have Skills: Knowledge of Customer service /Helpdesk applications.Strong understanding of sales origination processes and techniques.Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.Proven track record of driving revenue growth through successful deal origination.Ability to work collaboratively with cross-functional teams to develop and deliver compelling proposals and presentations. Additional InformationThe candidate should have a minimum of 15 years of experience in Sales , Delivery and Customer facing engagements. The ideal candidate will possess a strong educational background in business, marketing, or a related field. This position is based at our Pune, Bangalore,Mumbai,Gurgaon office. Qualification BE
Posted 1 month ago
1.0 - 6.0 years
1 - 3 Lacs
Hyderabad, Mumbai (All Areas)
Work from Office
Position SPE/SME Location – Mumbai / Hyderabad Process – Escrow Description – Looking for candidates with good experience in US mortgage worked in escrow/default servicing process Shifts – US shifts / WFO Notice period – Immediate/ 1 month only
Posted 1 month ago
1.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Greeting from Infosys BPM Ltd., We are hiring candidates for Mortgage Origination Skill. Please walk-in for interview on 25th & 26th June at Bangalore Location Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** Process Specialist- 1Yr to 5Yrs experience: https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-216794 Interview details: Interview Date: 25th & 26th June Interview Time: 9:30 AM till 12 PM Interview Venue: JP Nagar: Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase. J P Nagar, Bengaluru, Karnataka 560078. Landmark: Near Sindhoor Convention Centre (NOTE: No Candidate parking facility will be available Documents and things to Carry:: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations Job description - Mortgage Origination US Mortgage Process knowledge Minimum 1-4 years of experience in Mortgage Origination Knowledge on Loan Estimate & Closing Disclosure Understanding of TRID guidelines Basic knowledge on mortgage processing and underwriting Good understanding on MS Office Flexible to shifts Interview Location: JP Nagar Work Location: Bangalore Qualification: Graduates & Post graduation Designation: Senior Process Executive/ Process Specialist Job Level: 2A/3A Shifts: US Shift Experience: 1Yr to 5Yrs Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Regards, Infosys BPM Recruitment team.
Posted 1 month ago
1.0 - 6.0 years
2 - 6 Lacs
Puducherry, Mayiladuthurai, Viluppuram
Work from Office
We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in sales, relationship management, and micro mortgages. Roles and Responsibility Manage relationships with existing clients to ensure timely payment of EMIs and minimize defaults. Identify new business opportunities through networking, referrals, and market research. Develop and implement strategies to increase sales revenue from micro mortgages. Build and maintain strong relationships with customers, providing excellent customer service. Collaborate with internal teams to resolve client issues and improve overall customer satisfaction. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Minimum 1 year of experience in sales, relationship management, or a related field. Strong knowledge of micro mortgages, title search, and verification processes. Excellent communication, negotiation, and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills with attention to detail. Proficiency in MS Office and other relevant software applications.
Posted 1 month ago
1.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Greeting from Infosys BPM Ltd., We are hiring candidates for Mortgage Orignation Skill. Please walk-in for interview on 25th & 26th June at Bangalore Location Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** Process Specialist- 1Yr to 5Yrs experience: https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-216794 Interview details: Interview Date: 25th & 26th June Interview Time: 9:30 AM till 12 PM Interview Venue: JP Nagar: Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase. J P Nagar, Bengaluru, Karnataka 560078. Landmark: Near Sindhoor Convention Centre (NOTE: No Candidate parking facility will be available Documents and things to Carry:: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations Job description - Mortgage Origination US Mortgage Process knowledge Minimum 1-4 years of experience in Mortgage Origination Knowledge on Loan Estimate & Closing Disclosure Understanding of TRID guidelines Basic knowledge on mortgage processing and underwriting Good understanding on MS Office Flexible to shifts Interview Location: JP Nagar Work Location: Bangalore Qualification: Graduates & Post graduation Designation: Senior Process Executive/ Process Specialist Job Level: 2A/3A Shifts: US Shift Experience: 1Yr to 5Yrs Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Regards, Infosys BPM Recruitment team.
Posted 1 month ago
1.0 - 5.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Greeting from Infosys BPM Ltd., We are hiring candidates for Mortgage Services Skill. Please walk-in for interview on 25th & 26th June at Bangalore Location Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** Process Specialist- 1Yr to 5Yrs experience: https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-216794 Interview details: Interview Date: 25th & 26th June Interview Time: 9:30 AM till 12 PM Interview Venue: JP Nagar: Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase. J P Nagar, Bengaluru, Karnataka 560078. Landmark: Near Sindhoor Convention Centre (NOTE: No Candidate parking facility will be available Documents and things to Carry:: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations Job description for Mortgage services Position: JL 2A Requirements: 1. Good understanding of mortgage services 2. Should have a minimum working experience of 1.5 years in mortgage services 3. Good understanding of mortgage life cycle 4. Good verbal and written communication 5. Should be comfortable working long hours to meet deadlines. 6. Strong Customer Service Skills 7. Good knowledge in MS office skills- MS Word, Excel & PowerPoint Presentations 8. Knowledge of all the Title Documents and HOI and HOA documents 9. Willingness to work in multiple shifts Educational qualification and experience 1. Bachelors degree in commerce, business administration 2. Masters degree in business administration or business management is also acceptable 3. Min 1.5 years of experience in mortgage services is preferred. Duties and responsibilities 1. Verifies, compiles, and types application information for mortgage loans: Reviews residential loan application file to verify that application data is complete and meets establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment 2. Recommends that loans not meeting the standards be denied. 3. Records data on status of loans, including number of new applications and loans approved, canceled, or denied 4. Gather all initial documentation required based upon Sub lender requirements Review / Validate Additional Liens, Active Judgments and Bankruptcies in a Title Commitment Complete the Subordination package as per Sub lender requirements 5. Recommend whether to approve or deny the application based on the data collected. 6. Review the loan package for the client 7. Validate the package as per the country specific requirement and regulatory requirement 8. Review the closing conditions 9. Informs supervisor about the discrepancy in title or survey Interview Location: JP Nagar Work Location: Bangalore Qualification: Graduates & Post graduation Designation: Senior Process Executive/ Process Specialist Job Level: 2A & 3A Shifts: US Shift Experience: 1.5 Yr Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Regards, Infosys BPM Recruitment team.
Posted 1 month ago
1.0 - 6.0 years
2 - 6 Lacs
Pune
Work from Office
"Join the Elite: Exclusive Hiring for US Mortgage Process Experts!" International Voice/Chat -Mortgage Process Salary: 2 LPA TO 6 LPA Drop your CV at (HR.RAVINA 7447710444) Graduates with at least 1 year of experience in an International BPO, Mortgage process Experienced candidates may qualify for a salary hike of up to 30%, based on skills and market trends. Role & responsibilities Addressing customer inquiries, resolving issues, and providing information via email, chat. Handling various stages of the mortgage application process, including data entry, document verification, and loan application processing Maintaining accurate and organized records of customer interactions, loan applications, and relevant documentation. Focusing on providing a positive and efficient experience for all customers involved in the mortgage process. Preferred candidate profile Good and decent communication skills (verbal and written) Basic knowledge of MS Office (Excel, Word) Strong attention to detail and accuracy Ability to multitask and meet deadlines Positive attitude and willingness to learn Why Join Us? Professional work environment Fixed week offs Great opportunity to learn and grow Perks and benefits: Competitive salary and performance-based incentives. Comprehensive training programs and ongoing professional development. Health benefits and employee wellness programs. Friendly and supportive work environment. Cab Facility till nodal point How to Apply: If you are passionate about customer service and want to be part of a dynamic team, please send your resume on below mention details. Contact Person: HR RAVINA at 74477710444
Posted 1 month ago
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